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shed_uk
Beginner
481 Views
Message 1 of 6

Can't connect to hotspots.

Hi. I have a kobo arc which connects fine to our home hub. However it is incompatible with the WiFi app, and when I try to connect to a hotspot, no webpages load I.E the login page.

Any suggestions?
Thanks
Ed
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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Can't connect to hotspots.

You don't ned the app to connect to btwifi

 

when you login you must use the primary btinternet.com email address and password - other sub accounts will not work



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shed_uk
Beginner
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Message 3 of 6

Re: Can't connect to hotspots.

As i say, no login page loads up so i don't even get the opportunity to enter my details.

I know i have the correct details as i have checked using my laptop but for some reason my Kobo won't load the login page.

 

I've disconnected my Kobo from my homehub and chosen the best hotspot. This says it is connected so i load up my browser and try to go to www.btwifi.com, it whirs and thinks about it for ages but nothing happens.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Can't connect to hotspots.

Once you have connected to the BTWifi hotspot, open your browser. If the BTWifi landing page doesn't open type www.btwifi.com into the address bar.

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shed_uk
Beginner
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Message 5 of 6

Re: Can't connect to hotspots.

Like I said iin my previous post I've tried btwifi.com but that doesn't work either.
It thinks about it for a while but nothing but a blank page.
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gg30340
Distinguished Sage
Distinguished Sage
458 Views
Message 6 of 6

Re: Can't connect to hotspots.

When you are connected to BTWifi open a website that you have saved as a bookmark and see if you get redirected to www.btwifi.com 

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