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xixen
Beginner
1,405 Views
Message 1 of 14

Can't connect to the internet at all

I recieved an email today stating that my phone line and broadband service has been activated at 3:30am this morning. My home hub arrived today, and upon trying to connect I am greeted with a orange light, and a flashing red one on the router. Has my line been activated? Because I live above a club and worry that BT may have activated the internet for the phone line downstairs, not upstairs.
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13 REPLIES 13
Distinguished Guru
1,403 Views
Message 2 of 14

Re: Can't connect to the internet at all

Does the email say which phone number has been activated?
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xixen
Beginner
1,399 Views
Message 3 of 14

Re: Can't connect to the internet at all

Yeah, it's my own phone number as the one downstairs is different.
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Distinguished Guru
1,390 Views
Message 4 of 14

Re: Can't connect to the internet at all

According to this, you have to wait until tomorrow http://btsupport.custhelp.com/ci/fattach/get/3445634/1386322208/redirect/1

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drwood
Aspiring Contributor
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Message 5 of 14

Re: Can't connect to the internet at all

From my own recent experiences with reciving a new HH5 I would guess that your modem MAC address, which will most likely authenticate your modems rights/permissions to be on the BT Infinity WAN has not been activated at the exchange. I guess a technician will have been booked to do this at the exchange,.

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xixen
Beginner
1,385 Views
Message 6 of 14

Re: Can't connect to the internet at all

So I should get another email when my broadband will be up?
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xixen
Beginner
1,383 Views
Message 7 of 14

Re: Can't connect to the internet at all

And I'm using a home hub 4.
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Distinguished Guru
1,377 Views
Message 8 of 14

Re: Can't connect to the internet at all

You need a HH5 for Infinity.

 

A HH4 will only work if you also have an Openreach modem.

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xixen
Beginner
1,365 Views
Message 9 of 14

Re: Can't connect to the internet at all

Oh I realized I posted this in the wrong section, I have normal broadband not infinity. Can a mod move thsi to the right section?
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Distinguished Sage
Distinguished Sage
1,360 Views
Message 10 of 14

Re: Can't connect to the internet at all

does your phone work?

 

have you tried connecting to test socket with a filter?  test socket.jpg



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