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Aspiring Contributor
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Message 1 of 9

Can't get ADSL2/2+ enabled on my line - help!

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I'm going round what seems an endless loop with the Options team and BT faults regarding broadband speed here. We're on an OE line to a fibre-enabled exchange, and are about 300m from the exchange.

 

BT Wholesale ADSL checker shows ADSL2+ and 2+Annex M are both "available", with downstream range of 10-19.5Mbps

 

However, we only get an ADSL connection (8Mbps link rate, about 6.5 throughput). BT faults dept say that the line only supports 8MBps which contradicts the BT Wholesale checker. (Not using home hub at the moment, but when I force the modem  -Netgear DGND3700V2 - to use ADSL2 rather than Auto it won't connect)

 

Also, the BT Broadband availability checker here shows an estimated speed of 10-19.5 with a "lowest assured" of 7 (better than the 6 we're getting) http://www.productsandservices.bt.com/products/speed-checker.

 

I'm going round in circles. It feels like ADSL2 just needs enabling on the line womehow, but I have no idea how to get BT to do that...

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Can't get ADSL2/2+ enabled on my line - help!

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

Annex M is not available, but ADSL2+ should be.

Aspiring Contributor
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Message 3 of 9

Re: Can't get ADSL2/2+ enabled on my line - help!

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Thanks, Keith.

 

Understood re. annex M:   Regular 2+ would give a major boost.

 

Will check the thread for mod contact regularly. 

 

- Roddy

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Moderator
Moderator
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Message 4 of 9

Re: Can't get ADSL2/2+ enabled on my line - help!

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Hi @roddyp,

 

I'll be able to take a look at your connection. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Aspiring Contributor
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Message 5 of 9

Re: Can't get ADSL2/2+ enabled on my line - help!

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Hi @PaddyB - Replied via link - let me know if you need anything else?
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Aspiring Contributor
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Message 6 of 9

Re: Can't get ADSL2/2+ enabled on my line - help!

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@PaddyB Thanks for your help. I missed a call from John on Friday but hopefully we'll speak on Monday.
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Moderator
Moderator
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Message 7 of 9

Re: Can't get ADSL2/2+ enabled on my line - help!

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Hi @roddyp,

 

Thanks for posting. @JohnC2 will be in touch shortly to follow up.

 

Cheers

 

David

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Moderator
Moderator
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Message 8 of 9

Re: Can't get ADSL2/2+ enabled on my line - help!

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Hi @roddyp Thanks for taking my call earlier and just to update the community FTTC had become available over the weekend and you have now placed an order to get Fibre broadband connected.

 

Cheers

John

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Aspiring Contributor
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Message 9 of 9

Re: Can't get ADSL2/2+ enabled on my line - help!

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Hi @JohnC2, Many thanks for your help. Looking forward to getting FTTC now OpenReach seem to have worked some magic!

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