I'm going round what seems an endless loop with the Options team and BT faults regarding broadband speed here. We're on an OE line to a fibre-enabled exchange, and are about 300m from the exchange.
BT Wholesale ADSL checker shows ADSL2+ and 2+Annex M are both "available", with downstream range of 10-19.5Mbps
However, we only get an ADSL connection (8Mbps link rate, about 6.5 throughput). BT faults dept say that the line only supports 8MBps which contradicts the BT Wholesale checker. (Not using home hub at the moment, but when I force the modem -Netgear DGND3700V2 - to use ADSL2 rather than Auto it won't connect)
Also, the BT Broadband availability checker here shows an estimated speed of 10-19.5 with a "lowest assured" of 7 (better than the 6 we're getting) http://www.productsandservices.bt.com/products/speed-checker.
I'm going round in circles. It feels like ADSL2 just needs enabling on the line womehow, but I have no idea how to get BT to do that...
Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Annex M is not available, but ADSL2+ should be.
Understood re. annex M: Regular 2+ would give a major boost.
Will check the thread for mod contact regularly.