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Message 1 of 24

Can't get Fibre but my parents can.

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Hi,

 

I have been waiting a long time to get faster broadband and our green cabinet was finally upgraded just before Xmas. However, when I checked my details Fibre options weren't available for me but my parents were able to upgrade. They are literally situated across the street from me.

 

Both of us are connected to the same cabinet. Could there be a database error that is prohibiting me from getting Fibre? I read this could be a possibility from other posters.

 

Thanks,

 

Michael

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Distinguished Sage
Distinguished Sage
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Message 2 of 24

Re: Can't get Fibre but my parents can.

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enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html



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Message 3 of 24

Re: Can't get Fibre but my parents can.

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How do you know you're connected to the same cabinet? Does it show the same cabinet when you put both yours and your parents number into the checker above?
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Message 4 of 24

Re: Can't get Fibre but my parents can.

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Hi Webby,

Yes it shows the same cabinet for both numbers.
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Message 5 of 24

Re: Can't get Fibre but my parents can.

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 Then post your results



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Message 6 of 24

Re: Can't get Fibre but my parents can.

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Hi imjolly,

 

Please see below,

 

Telephone Number my house on Exchange WARINGSTOWN is served by Cabinet 15

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

WBC ADSL 2+Up to 2--1 to 3.5Available
WBC ADSL 2+ Annex MUp to 2Up to 0.51 to 3.5Available
ADSL MaxUp to 1.5--1 to 2.5Available
WBC Fixed Rate2----Available
Fixed Rate2----Available
Other Offerings
Fibre Multicast------Available
Copper Multicast------Available
BETUp to 2----Available

 

Telephone Number parent's house on Exchange WARINGSTOWN is served by Cabinet 15

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

  HighLowHighLow    

FTTC Range A (Clean)15.48.81.20.8--Available
FTTC Range B (Impacted)11.93.81.20.5--Available
WBC ADSL 2+Up to 2--1 to 3.5Available
WBC ADSL 2+ Annex MUp to 2Up to 0.51 to 3.5Available
ADSL MaxUp to 1.5--1 to 2.5Available
WBC Fixed Rate2----Available
Fixed Rate2----Available
Other Offerings
Fibre Multicast------Available
Copper Multicast------Available
BETUp to 2----Available

 

I have basically been checking the two numbers since the cabinet was upgraded. I checked with my service provider and they find this bizarre. Though they mentioned the fibre ports could be all used up....but that wouldn't make sense either as I have never been successful in checking my number for fibre.

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Message 7 of 24

Re: Can't get Fibre but my parents can.

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the most likely answer is you are too far from your cabinet to get fibre service
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Message 8 of 24

Re: Can't get Fibre but my parents can.

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you really need to post on your own ISP forum - there is no more of a link from here to openreach than there is from your own forum

 

you can write to openreach and see if you can get them to update database  https://www.formwize.com/run/survey3.cfm?id=7214&embed



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Message 9 of 24

Re: Can't get Fibre but my parents can.

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Hi john46,

 

That couldn't be right since my parents can get it and they are further away from the cabinet as they are like 20m further down the road from me.

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Message 10 of 24

Re: Can't get Fibre but my parents can.

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Thanks imjolly,

 

It's my first posting and I wasn't sure where to post. I wasn't hoping a mod would be able to assist with this. I have already filled in that form so hopefully I will get a reply soon.

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