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nabuok
Contributor
461 Views
Message 21 of 40

Re: Can't get app for PC

You can't activate it!

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Distinguished Expert
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Message 22 of 40

Re: Can't get app for PC

Why not?
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smsmasters
Aspiring Contributor
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Message 23 of 40

Re: Can't get app for PC

@legitimise_sailing That's exactly what we're trying to do, activate it, but to no avail!

 

The online activation process keeps returning this error:

 

There's been a technical error – but you can still place your order online.
To order a Broadband and Calls package with optional TV, click here
To add BT Vision to your existing BT broadband package, click here
To order a new phone line, click here
To switch your calls back to BT Click here
Ref# CON-0113

 

SmsMasters.co.uk - Latest tech news and info updated daily since 2002.
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Distinguished Expert
430 Views
Message 24 of 40

Re: Can't get app for PC

Looks like you need to contact sales to get your order fixed. I had no problems on 0800 800 030

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nabuok
Contributor
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Message 25 of 40

Re: Can't get app for PC

Round and round and round it goes.

 

The on-line activation is not working.  Yes, we could try calling the 0800 number but that doesn't solve the underlying problem.

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Highlighted
Distinguished Expert
413 Views
Message 26 of 40

Re: Can't get app for PC

What underlying problems?
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nabuok
Contributor
410 Views
Message 27 of 40

Re: Can't get app for PC

That the online activation doesn't work for all Infinity users.

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Distinguished Expert
403 Views
Message 28 of 40

Re: Can't get app for PC

The problem does not exist for most people. There are a few people with a problem and they need to find a solution specific to themselves.

It sounds like you have an order in error on your account. There is no way a general fix will fix this for you.
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smsmasters
Aspiring Contributor
386 Views
Message 29 of 40

Re: Can't get app for PC

@nabuok Did you join BT Infinity recently?
SmsMasters.co.uk - Latest tech news and info updated daily since 2002.
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nabuok
Contributor
380 Views
Message 30 of 40

Re: Can't get app for PC

smsmasters

Nope. 6 months ago I upgraded to Infinity after having ADSL with BT since day 1 (2001?)
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