We've never had broadband in our house, but whenever we've tried to apply to have broadband installed over the past few years, we've hit a wall as we're told we need a MAC code from our previous supplier.
We lived in the house for over 30 years, so broadband has never been there, but we can't get a supplier to install it (most recently, BT) as we are always required to provide a MAC code.
I've spent the past 3 days trying to call the 'tag' team at BT Wholesale, but the 0800 number is permanely engagad. I've tried going through BT Retail, but after another 20 minutes on hold before being cut off this morning, I'm not sure where to turn next.
Would anyone have any thoughts on how we might be able to progress this?
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Welcome and thanks for posting!
Sorry for the problems you're having ordering broadband due to the tag on the line. Would the previous resident have had broadband maybe?
If you're going to order broadband with ourselves then we'll be able to remove the marker (It's up to whoever you're taking the service with).
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
All the best,
Hi Robbie (and Keith),
Thanks for your replies.
There haven't actually been any previous residents in the property, as we've lived here over 30 years.
Sorry - I was going to contact you directly, but the only option I can see on your 'About' page is to send you a 'personal message'.
When we tried to apply for BT Broadband recently, we were told that there 'broadband was already active' on the line and that we'd need a MAC code. We've had similar problems in the past, e.g. Plusnet last year - they said they couldn't do anything on the line without the MAC code.
We're not paying anyone for broadband, and haven't ever applied for it previously, so if would be great if we can get to the bottom of it.
If we apply again for BT Broadband, is there a way to ask BT to progress the order even if we don't have a MAC code?
Many thanks again,