I'm on Infinity 2 so can't get line stats etc. from the HH. I used to be able to get results from the BT Wholesale test in a format which gave details of your IP profile.
However, when I run the tester now, I get -
"Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information."
No profile information is given.
Can anyone advise why I can no longer get the profile info? I've tried it over a week or so and I get the same every time.
I know it works for some though. Kind of annoying.
I can't win when posting on here. Surely a query regarding the performance tester is not just related to Infinity? Should I not be told when my post is removed and where it's been moved to?