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APG1
Beginner
1,339 Views
Message 1 of 9

Can't log in to My BT

I'm getting an error when attempting to log in to My BT on the iPhone app. I can log into the web version of MyBT fine - so am more or less confident that I have the right credentials.

 

"Sorry, we haven't been able to log you in. Please try again. (Error: -1001 - V5)"

 

Please help!

 

Andrew

Tags (3)
0 Ratings
8 REPLIES 8
DavidM
Moderator
Moderator
1,316 Views
Message 2 of 9

Re: Can't log in to My BT

Hi APG1,

 

Welcome and thanks for posting. Can you confirm that you’re using i0s 7.1 or later and have you tried to uninstall and reinstall the app again?

 

Cheers

 

David

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APG1
Beginner
1,312 Views
Message 3 of 9

Re: Can't log in to My BT

Yes and yes.

Thanks
Andrew
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NeilO
Moderator
Moderator
1,304 Views
Message 4 of 9

Re: Can't log in to My BT

@APG1 Sorry about that please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username .

Thanks

Neil

0 Ratings
APG1
Beginner
1,301 Views
Message 5 of 9

Re: Can't log in to My BT

What? 1)I can't see any such link. 2)I'd rather you contacted them on my behalf if possible.

Andrew
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pottyperson
Distinguished Guru
Distinguished Guru
1,286 Views
Message 6 of 9

Re: Can't log in to My BT

1) If you click on NeilO's username you should see a link to the mods towards the top left corner. It sometimes fails so I'm asking them to check it.

 

2) Neil is one of the mods. You need to complete the form so they can look into your issue. 

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PaddyB
Moderator
Moderator
1,270 Views
Message 7 of 9

Re: Can't log in to My BT

Hi APG1,

 

If you click on NeilO's or my user name, you will see the "Contact The Mods" link in the "About Me" section of my profile.

 

Thanks

 

PaddyB

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Mehrgarh
Beginner
1,186 Views
Message 8 of 9

Re: Can't log in to My BT

Hi,

I get exactly the same problem. I also cannot see any link on the Mod's profile which says 'Contacts The Mods'.

Please help.
0 Ratings
PaddyB
Moderator
Moderator
1,182 Views
Message 9 of 9

Re: Can't log in to My BT

Hi @Mehrgarh,

 

I'll be able to take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

0 Ratings