I changed my BT Yahoo email password in light of the recent hack, but unfortunately now I cannot login! I've tried the old password too but no use.
Would greatly appreciate any assistance, thank you!
Solved! Go to Solution.
I'm afraid I'm also having the same issue!
I changed my password last Sunday evening and haven't been able to log on to my BT Yahoo email account at all. I've tried both the new and old passwords with both of the links previously posted. Would really apprecate any assistance, thank you!
I've tried that but all I get after inputting my email and secrity questions is "You may contact the helpdesk who will be happy to help".
Hi again. I don't mean to be pushy, and I understand staff are busy, but as it's been a full month and no reply I was still hoping to be put in contact with a Mod so I can explain my situation more fully please. Would be much appreciated thank you.
Did the helpdesk not manage to sort the problem for you?
No, I need to fully explain the situation by typing it out so there isn't any confusion, as it's a little complicated. If a Mod can get in touch for me to do this then hopefully they can help me along and get the matter resolved asap. Would be much appreciated thank you.
Its a very common situation which I'm sure the helpdesk should be able to resolve. The mods only normally get involved when other channels have failed.
Just wanted to say that after 3-4 calls to the helpdesk, I finally got this sorted so all is well! Case closed.