cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
1,668 Views
Message 3 of 9

Can't login to BT Yahoo email after password change

Go to solution

Hi,

 

I changed my BT Yahoo email password in light of the recent hack, but unfortunately now I cannot login! I've tried the old password too but no use.

 

Would greatly appreciate any assistance, thank you!

0 Ratings
8 REPLIES 8
Highlighted
Aspiring Contributor
1,913 Views
Message 1 of 9

Re: Unable to access Btyahoo email account after changing password

Go to solution

I'm afraid I'm also having the same issue!

 

I changed my password last Sunday evening and haven't been able to log on to my BT Yahoo email account at all. I've tried both the new and old passwords with both of the links previously posted. Would really apprecate any assistance, thank you!

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
1,904 Views
Message 2 of 9

Re: Unable to access Btyahoo email account after changing password

Go to solution

Try clicking on the forgotten password link at the login screen here and change your password again.

0 Ratings
Highlighted
Aspiring Contributor
1,601 Views
Message 4 of 9

Re: Unable to access Btyahoo email account after changing password

Go to solution

I've tried that but all I get after inputting my email and secrity questions is "You may contact the helpdesk who will be happy to help".

0 Ratings
Highlighted
Aspiring Contributor
1,547 Views
Message 5 of 9

Re: Unable to access Btyahoo email account after changing password

Go to solution

Hi again. I don't mean to be pushy, and I understand staff are busy, but as it's been a full month and no reply I was still hoping to be put in contact with a Mod so I can explain my situation more fully please. Would be much appreciated thank you.

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
1,541 Views
Message 6 of 9

Re: Unable to access Btyahoo email account after changing password

Go to solution

Did the helpdesk not manage to sort the problem for you?

0 Ratings
Highlighted
Aspiring Contributor
1,502 Views
Message 7 of 9

Re: Unable to access Btyahoo email account after changing password

Go to solution

No, I need to fully explain the situation by typing it out so there isn't any confusion, as it's a little complicated. If a Mod can get in touch for me to do this then hopefully they can help me along and get the matter resolved asap. Would be much appreciated thank you.

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
1,495 Views
Message 8 of 9

Re: Unable to access Btyahoo email account after changing password

Go to solution

Its a very common situation which I'm sure the helpdesk should be able to resolve. The mods only normally get involved when other channels have failed.

0 Ratings
Highlighted
Aspiring Contributor
1,438 Views
Message 9 of 9

Re: Unable to access Btyahoo email account after changing password

Go to solution

Just wanted to say that after 3-4 calls to the helpdesk, I finally got this sorted so all is well! Case closed.

0 Ratings