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Message 11 of 17

Re: Can't make order online

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@Keith_Beddoe  ok so how should I proceed now? I'm very confused. I would like to keep a landline if possible. 

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Message 12 of 17

Re: Can't make order online

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@Ryanm353 wrote:

@Keith_Beddoe  ok so how should I proceed now? I'm very confused. I would like to keep a landline if possible. 


You should be able to place your broadband order, and at some point during the order progress, you should be asked whether you want a phone line.

I cannot suggest anything more, perhaps @-Richie-  may be able to suggest a way forward?

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Message 13 of 17

Re: Can't make order online

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@Ryanm353  you can call the sales team if you wish to retain the same number, you can order via BT.com if you're happy to be given a new number.

You can select to have voice calls or none during any order journey, you'll need to choose one of the 3 calling plans :
Pay As You Go (PAYG)
700 minutes
Unlimited minutes

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Message 14 of 17

Re: Can't make order online

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@-Richie- ok so when I apply online, when it asks if I currently pay for a landline I can select no (even though I do with sky) and then I would be given a new phone number? Phone number isn't really a big deal for me . And then BT would take over the switch? Just wanted to clarify. Thanks!

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Message 15 of 17

Re: Can't make order online

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Is someone able to clarify the above for me please before I proceed any further @-Richie- @Keith_Beddoe 

 

Thanks 🙂 

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Message 16 of 17

Re: Can't make order online

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@Ryanm353wrote:

@-Richie- ok so when I apply online, when it asks if I currently pay for a landline I can select no (even though I do with sky) and then I would be given a new phone number? Phone number isn't really a big deal for me . And then BT would take over the switch? Just wanted to clarify. Thanks!


Yes, that is correct, if you put yes it would ask for the current number which is causing the issues, select no and BT will assign you a new number.

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Message 17 of 17

Re: Can't make order online

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Thank you so much!!
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