Hi i'm trying to buy bt infinity
now it says its not available in my area though i have sky fibre optic right now and my neighbour has BT infinity
i did try and phone and explain but the guy would not have it
any way to speak to someone so they can force the order?
i'm currently one of skys customers with the half throughput fault and i am sick of theres excuses.
So order a line with BT? once the line is fitted order BT infinity?
Surely theres an easier way?
Also on the postcode checker it says i can't get nither can my next door
come on bt U NO WANT NEW CUSTOMERS?
got a hold of the manager and he says if the system says no then even changing you're line back to BT won't make a difference for god sake stupid openreach systems.......
Well i went to test that theory
did a check on my next doors line who has infinity
it says he can't get it even though he has it
thing is the postcode checker said i could get it like 2 months ago now it says i can't
this was what i did get
Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 75.7Mbps and upstream line speed of 20Mbps
Now it says nothing about fibre
BT systems are junk.
infinity can only be provided on a BT line
Do Sky do full LLU then? You can order Sky fibre with no line at all and they will install (ok get Openreach to install) one.
Even LLUd lines can be returned to BT without the need to order a new line but I suspect doing that could disrupt the Sky fibre that is in place.
I suspect this will turn out to be an Openreach data error which I had myself in which case the mods here may be able to help.
Well if a mod sees this please help me out i really want to get rid of this junk sky fttc
You do realise that, effectively, the only thing that will change is who bills you, don't you? Both Sky and BT fibre systems are installed and maintained by Openreach - they use the same backbone, same cabinets, same gear in the cabinets and the same copper pair going to your house. If you have a fault issue with Sky, you'll keep it with BT - once your connection gets to the cab, that's all she wrote - the phone line is immaterial.