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buntab
Beginner
641 Views
Message 1 of 6

Can't order Infinity although openreach says cab accepting orders

Just wondering if anyone can help with what to do. I am connected to cabinet 32 on Chichester exchange. Openreach confirms that the cabinet is accepting orders (see below), but the wholesale checker does not show it as available. It is a fairly long line though syncs at min of 1.5Mbits and has been as high as 3Mbit/s. Is my line too long, or is the database not updated somewhere? If the latter, how can I get this looked at?

Many thanks

Openreach response:

Thank you for your enquiry regarding the Chichester Exchange, cabinet 32.

Our systems indicate that cabinet 32 has now gone live and is currently accepting orders.

Regards,
Julie

BT Wholesale Checker:

Telephone Number 01243XXXXXX on Exchange CHICHESTER is served by Cabinet 32
Available Products

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Upstream Line Rate(Mbps)

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Availability Date

Featured Products

WBC ADSL 2+ Up to 1 -- 1 to 3.5 Available
ADSL Max Up to 1 -- 0.75 to 2.5 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available
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5 REPLIES 5
Devon_Dave
Distinguished Guru
632 Views
Message 2 of 6

Re: Can't order Infinity although openreach says cab accepting orders

Hi and welcome

The BT Wholesale page should indicate results a bit like this if you can get FTTC.

fttc availability.png

As you can see by my results it states WBC FTTC is available

(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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buntab
Beginner
609 Views
Message 3 of 6

Re: Can't order Infinity although openreach says cab accepting orders

Thanks - yes - I'm aware what it should look like if I could order.  But Openreach (via nga.enquiries@openreach.co.uk) says the cabinet is live and accepting orders (as obviously also the exchange), and yet I cannot make an order as FTTC does not appear as available on the BT wholesale checker.  So trying to understand if this is an insoluble line length issue or maybe the database is wrong, and how one goes about getting that checked? Thanks

 

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ryant704
Guru
607 Views
Message 4 of 6

Re: Can't order Infinity although openreach says cab accepting orders

It's possible the cabinet is currently full and will need another line card to support more connections.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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pippincp
Sage
587 Views
Message 5 of 6

Re: Can't order Infinity although openreach says cab accepting orders

Contact the mods, they'll get back to you within 3 days with an answer for you.

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buntab
Beginner
528 Views
Message 6 of 6

Re: Can't order Infinity although openreach says cab accepting orders

Thanks. Have contacted the mods.

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