Can't order Infinity although openreach says cab accepting orders

[buntab]

Just wondering if anyone can help with what to do. I am connected to cabinet 32 on Chichester exchange. Openreach confirms that the cabinet is accepting orders (see below), but the wholesale checker does not show it as available. It is a fairly long line though syncs at min of 1.5Mbits and has been as high as 3Mbit/s. Is my line too long, or is the database not updated somewhere? If the latter, how can I get this looked at?

Many thanks

Openreach response:

Thank you for your enquiry regarding the Chichester Exchange, cabinet 32.

Our systems indicate that cabinet 32 has now gone live and is currently accepting orders.

Regards,
Julie

BT Wholesale Checker:

Telephone Number 01243XXXXXX on Exchange CHICHESTER is served by Cabinet 32
Available Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

Featured Products

WBC ADSL 2+ Up to 1 -- 1 to 3.5 Available
ADSL Max Up to 1 -- 0.75 to 2.5 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available

[Devon_Dave]

Hi and welcome

The BT Wholesale page should indicate results a bit like this if you can get FTTC.

As you can see by my results it states WBC FTTC is available

[buntab]

Thanks - yes - I'm aware what it should look like if I could order.  But Openreach (via nga.enquiries@openreach.co.uk) says the cabinet is live and accepting orders (as obviously also the exchange), and yet I cannot make an order as FTTC does not appear as available on the BT wholesale checker.  So trying to understand if this is an insoluble line length issue or maybe the database is wrong, and how one goes about getting that checked? Thanks

[ryant704]

It's possible the cabinet is currently full and will need another line card to support more connections.

[pippincp]

Contact the mods, they'll get back to you within 3 days with an answer for you.

[buntab]

Thanks. Have contacted the mods.