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mjones87
Beginner
1,136 Views
Message 1 of 8

Can't place order online

I can't place an order for SIM online, I've tried multiple times from various devices and browsers etc and it always errors at the last part when clicking "place order". This is over the last few days.

 

Tried support and they say they can't process the order in a way that means I'll receive the promotional voucher. They just said the website has a problem, try later, which I don't think is the actual problem.

 

Any idea how I can get around this? I've never has such difficulty giving my money to a company in my life....

 

 

 

 

Tags (3)
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7 REPLIES 7
JohnC2
Moderator
Moderator
1,130 Views
Message 2 of 8

Re: Can't place order online

Hi @mjones87 Sorry you are not able to place your order online.

 

Do you get any error code? 

 

Cheers

John 

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mjones87
Beginner
1,127 Views
Message 3 of 8

Re: Can't place order online

 

I just get the below:

 

Capture.PNG

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JohnC2
Moderator
Moderator
1,121 Views
Message 4 of 8

Re: Can't place order online

Hi @mjones87 Thanks for posting back.


We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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mjones87
Beginner
1,115 Views
Message 5 of 8

Re: Can't place order online

Thanks, sent through ref: ***Edited by Mod***

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DavidM
Moderator
Moderator
1,088 Views
Message 6 of 8

Re: Can't place order online

Hi @mjones87,

 

Thanks for taking my call this morning. Can you try placing the order online again over the weekend and I'll be in touch on Monday to discuss.

 

Cheers

 

David

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mjones87
Beginner
1,066 Views
Message 7 of 8

Re: Can't place order online

Hi,

 

I was still unable to place the order, still getting the same error as before..

 

 

Thanks

 

Mark

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DavidM
Moderator
Moderator
1,053 Views
Message 8 of 8

Re: Can't place order online

Hi @mjones87,

 

Thanks for taking my call this morning. As discussed, can you try our mobile orders chat team and once the order is placed let me know and I'll get in touch with the voucher team for you.

 

Cheers

 

David

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