Can't place order online

[mjones87]

I can't place an order for SIM online, I've tried multiple times from various devices and browsers etc and it always errors at the last part when clicking "place order". This is over the last few days.

Tried support and they say they can't process the order in a way that means I'll receive the promotional voucher. They just said the website has a problem, try later, which I don't think is the actual problem.

Any idea how I can get around this? I've never has such difficulty giving my money to a company in my life....

[JohnC2]

Hi @mjones87 Sorry you are not able to place your order online.

Do you get any error code? 

Cheers

John 

[mjones87]

I just get the below:

[JohnC2]

Hi @mjones87 Thanks for posting back.

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

[mjones87]

Thanks, sent through ref: ***Edited by Mod***

[DavidM]

Hi @mjones87,

Thanks for taking my call this morning. Can you try placing the order online again over the weekend and I'll be in touch on Monday to discuss.

Cheers

David

[mjones87]

Hi,

I was still unable to place the order, still getting the same error as before..

Thanks

Mark

[DavidM]

Hi @mjones87,

Thanks for taking my call this morning. As discussed, can you try our mobile orders chat team and once the order is placed let me know and I'll get in touch with the voucher team for you.

Cheers

David