I reported this online and was given a visit date of 18th January - a week after I reported it. As I have mobility problems and really need the phone so that relatives can keep in touch I rang to see if I could change it
Initially given a new date of 14th January (which would be better) but then advised that as I had done something wrong when reporting the fault online there was nothing could be done and iit would be the 18th!
How could I make a mistake when I followed the instructions to the letter? Initially I thought it was the phones, so went out and bought a new one - hence the delay in finishing the original report.
I realise that you are extremely busy, but I have little or no mobile signal in the house, and although I can use my line to phone out, and use my internet, I cannot receive calls (hospital appointments etc)
Can I just ask, is it better to report it by phone and would I have got a quicker response. The impression I was given was that the appointment was now written in stomne and nothing could be done to amend it
Very many thanks for taking the time to read this/reply as appropriate
Thank you, it just confused me being given 2 didfferent dates and then being blamed (wrongly) as having done something wrong in the report process.
Can phone out with a brand new plug in phone, but I think there is someone frying bacon on the line 🙂
I will just have to hope that the hospital doesn't try to reach me in the meantime - mobile signal is now also up the swannee - it never rains but it pours (especially where I live!)