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Message 1 of 3

Can't receive emails often on iphone

Hi. Although the problem is usually selfsolved within several hours, maybe half day at the longest, I often come across the situation having the following message and can't receive btinternet emails on my iphones: 'Cannot get Mail The username or password is incorrect '. It seems that this more often happens when I'm not in the UK. Can anyone let me know if there is any way for quick fix without contacting BT? Thanks. Ken
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Message 2 of 3

Btinternet emails on iPhones

Hello. I'm quite annoyed as below message often appears and I cannot receive emails:
'Cannot get Mail The username or password is incorrect '
I think this more often happens when I'm not in the UK.

Can anyone let me know a good way for quick fix without contacting BT?

Thanks
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Message 3 of 3

Re: Btinternet emails on iPhones

It's been a problem with BT's email service for years. It seems not to affect everyone equally or some not at all, and it's certainly not confined to iPhones. It's worse for longer-standing customers who are still on the BT Yahoo platform.

There might or might not be a resolution at some time but the only sure way to avoid the issue meanwhile is to switch to an alternative such as Gmail.

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