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PB54
Expert
1,583 Views
Message 1 of 11

Can't record or set reminder on 037 Quest

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I can Watch Quest but I can't record anything or set reminders. Quest+1 and all other channels ok as far as I can see. When I press Record or try to set a reminder literally nothing happens. Change channel and its fine.

17.10.0
2.4.0
910
92
DTRT2100
Tried a restart and a rescan. Nothing changed.
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10 REPLIES 10
Telecom89
Recognised Expert
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Message 2 of 11

Re: Can't record or set reminder on 037 Quest

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Ditto! I've also noticed that if I search for a programme it shows up with one Quest and two Quest+1 channels.

 

Very weird!

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PB54
Expert
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Message 3 of 11

Re: Can't record or set reminder on 037 Quest

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Ah not just me then thanks.

I've also found that some of the radio channels have silent duplicates.
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Telecom89
Recognised Expert
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Message 4 of 11

Re: Can't record or set reminder on 037 Quest

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I wonder if it means that we are picking up channels from multiple transmitters? Seems weird that it only seems to have become an issue this week given the recent channel renumbering happened a few weeks ago.

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PB54
Expert
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Message 5 of 11

Re: Can't record or set reminder on 037 Quest

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im sure it was ok yesterday!

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zulu17
Distinguished Guru
Distinguished Guru
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Message 6 of 11

Re: Can't record or set reminder on 037 Quest

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Looks to me like the EPG for Quest channel 37 is currently corrupted --   although the entries are showing on my Youview EPG they are not currently usable -- On a different Humax recorder the EPG entry for Quest is blanked out - I imagine it will be sorted out over time - so not specifically a Youview issue rather an EPG data issue.

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PB54
Expert
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Message 7 of 11

Re: Can't record or set reminder on 037 Quest

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Yes I was watching Wheeler Dealers earlier which was unavailbke according to the EPG. Still managed to watch it.
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PB54
Expert
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Message 8 of 11

Re: Can't record or set reminder on 037 Quest

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Also can't switch to Quest 037 on the EPG but can watch 038 and then go up to 037. Also have an extra quest+1 on 791 which I can select from the EPG but is silent with no picture
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zulu17
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Message 9 of 11

Re: Can't record or set reminder on 037 Quest

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I did raise an issue with Youview --

 

https://community.youview.com/youview/topics/youview-epg-fault-quest

 

I'm fairly certain that the root cause is incorrect EPG data for this channel but the Youview box appears to rely a lot on accurate EPG data so when its wrong the impact on Youview users appears more significant than other platforms.

Telecom89
Recognised Expert
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Message 10 of 11

Re: Can't record or set reminder on 037 Quest

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Thanks for raising this with youview. I thought that my box was failing when it refused to record from quest...!

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