Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Have you tried calling 0800 800 030, they are BT UK customer options?
They cannot offer me the deal that I can get online, which is what I want
surprised options team cannot give you same deal as you get online - unless you are trying to get one of the new customer deals which don't apply to existing customers
that is for you as an existing customer but really surprised options team cannot see that when you tell them your account number have you tried options team on number mod posted