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Claireew
Beginner
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Message 1 of 16

Can't renew broadband due to technical error

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Hi, I have been a BT broadband customer for over 10years. My c9ntract is up for renewal and when I phone by or go online either via the app or the webpage I get a #con0048 error. The problem was allegedly reported over a week ago but still unresolved despite several tedious phone calls. Can anyone help me I'm not sure if this error affects whether or not I can get my broadband elsewhere and this is so frustrating the customer service is a disgrace
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15 REPLIES 15
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: Can't renew broadband due to technical error

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

Have you tried calling 0800 800 030, they are BT UK customer options?

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NeilO
Moderator
Moderator
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Message 3 of 16

Re: Can't renew broadband due to technical error

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@Claireew I'm sorry about that, have you spoken to our customer options team on 0800 800 030 as they'll be able to offer you a contract renewal deal and place the order for you. 

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Claireew
Beginner
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Message 4 of 16

Re: Can't renew broadband due to technical error

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Thank you i have tried everything even complain8ng but am getting nowhere
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Claireew
Beginner
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Message 5 of 16

Re: Can't renew broadband due to technical error

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They cannot offer me the deal that I can get online, which is what I want
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NeilO
Moderator
Moderator
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Message 6 of 16

Re: Can't renew broadband due to technical error

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@Claireew Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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Claireew
Beginner
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Message 7 of 16

Re: Can't renew broadband due to technical error

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Thanks I have just completed that- Claire
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imjolly
Distinguished Sage
Distinguished Sage
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Message 8 of 16

Re: Can't renew broadband due to technical error

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@Claireew wrote:
They cannot offer me the deal that I can get online, which is what I want

surprised options team cannot give you same deal as you get online - unless you are trying to get one of the new customer deals which don't apply to existing customers



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Claireew
Beginner
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Message 9 of 16

Re: Can't renew broadband due to technical error

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On my by it gives me an exclusive offer to upgrade and stay with bt I don't think that would be for new customers only - it says just for you!
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imjolly
Distinguished Sage
Distinguished Sage
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Message 10 of 16

Re: Can't renew broadband due to technical error

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that is for you as an existing customer but really surprised options team cannot see that when you tell them your account number  have you tried options team on number mod posted



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