I recently received a BTHub 6. After setting it up, and being successfully connected to the network, I tried to change the network name/SSID on the BTHub Home managing platform.
After saving the changes, I switched off and on my computer and then tried to reconnect to the network.
The problem is that I couldn't see either the original SSID (BTHub6-XXXX) or the new network name I typed in.
I then rebooted the Hub holding down the Factory Settings reset button for 20 seconds and after restarting, still no trace of the signal under the original SSID...
I really don't understand what could cause that problem and would be most grateful if anyone could help me address that matter.
Yes I do have several other devices at home and I can't see the network on any of them even after the factory reset - which is very strange to me.
I am close enough to the router, as I was trying to solve the problem just next to it...
I unfortunately can't try the Ethernet way (do not have the adaptor for my Mac), but am pretty sure it is not turned off, as the Blue light is on.
I did try this way as well on my Mac, unfortunately, every single time it says that no network was found - either with the original credentials or the ones I tried to set.
This is why I came to raise the subject here, as I was litterally running out of inspiration to get past that problem!
Yes they are.
Unfortunately, I can't be 100% certain they are available from my hotspot or from my neighbor's hotspots...
Is there a way I could possibly check that?
Should try that and keep you posted.
Hopefully someone can help us resolve that!
If you are still in contract, call customer services and get a replacement hub.