To be fair, this outage has been of limited impact when all the cool people are on iMessage.
Many even cooler people wouldn't be seen within a mile of anything beginning with "i". Or an apple.
None of the UK networks offer a personalised email when things go wrong, and some of them don't even offer a service status page.
At these prices we are not paying for such a level of service either.
Text gone here as well.
I have logged a fault with BT sometime ago but it's still not showing up on the service status page
O2 do when they had an outage about a year ago they emailed and text people and they offered a blanket compensation afterwards which I can't see bt doing.
So just because we get a good deal we are supposed to accept shoddy service and no communication I don't think so
I was checking out my previous PAYG O2 phone because I needed it a few days whilst the car was in the garage. Could not get to log onto the network and their customer service did not help so I called in a small local shop and tried with his SIM. Then he realised that it was O2 I was having problems with and said lots of customers had had the same for a couple of weeks! I bought a very cheap PAYG to test the SIM and also bought a PAYG SIM on another network to ensure I had something working.
When I went up to the garage a days later (60 miles away), O2 was working.
I called in the O2 shop there and they mentioned there had been a fault for some time on a site midway between there and my home but no faults showing for my home area.
When I got home the phone worked. I reckon O2 had a fault on a link through that site but their network reporting software was to dumb to recognise it would affect other areas!
I think this is typical of the poor information passed on to customers by all networks.
I realise our contracts are with BT rather than EE but does EE have anywhere showing network status on their website.
Who the hell wants to use Twatter!!
imessage....don't have a clue what that is but i suspect something to do with Apple ??
SMS is still what a lot of us use to converse with people 🙂
It is often a very effective way of reaching companies. They all seem to monitor Twitter and do respond.
I saw a funny one last week. Someone was complaining about slow broadband in a rural area and someone else had moan about useless Vodafone was in their area. There was a reply from Vodafone because their (probably automated system) though someone was trying to report a fault.
NOW WORKING AGAIN
First attempt to my BT landline phone failed so tried to itself and Vodafone - both OK.
I re-registered my BT landline and then worked to that. Not sure if I was lucky and the fault just fixed or it needed re-registration as the BT TEXT system is very poor and requires very frequent re-registration.