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Damien1
Aspiring Expert
3,129 Views
Message 51 of 128

Re: Can't send SMS

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Well said piperdog123 I too will be demanding compensation and if this is not sorted very soon will be looking at leaving their service status updates are a joke and all this from what is supposed to be a telecoms giant
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userbobby
Beginner
3,117 Views
Message 52 of 128

Text sending not working

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Seems to be a known problem. Help on Chat and 150 phone useless. BT could post the problem there

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scotstoun
Beginner
3,119 Views
Message 53 of 128

Re: Can't send SMS

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I'm another who has had this problem since yesterday. I reset my iPhone 6 thinking it was the phone's fault! There should/must be a way that BT can notify people if there is such a problem. Navigating BT's website is a nightmare where you can go round in circles before reaching any significant page. Not good enough BT. I will be seeking compensation as well. I think we should all take to twitter and bombard them with bad publicity using hastagBTMobile. The fault has been very well buried by BT. 

 

BTMobile. you have to get your act together. This is the second major problem I have had with you in 3 months. The first one was only resloved when I took to twitter and you didn't like the bad publicity.

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tweetyuk1
Beginner
3,113 Views
Message 54 of 128

Re: Can't send SMS

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Well said. I though this fourm was for them to keep us up to date on things so fare nothing only from you guys....
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hg144
Aspiring Contributor
3,063 Views
Message 55 of 128

Re: Can't send SMS

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@tweetyuk1 wrote:
Well said. I though this fourm was for them to keep us up to date on things so fare nothing only from you guys....

BT chooses not to communicate directly with this forum - it is often stated that these forums are intended for forum members to help each other.

 

It seems BT does not want to engage in communication with groups of their own customers who are having problems.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
3,051 Views
Message 56 of 128

Re: Can't send SMS

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scotstoun
Beginner
3,027 Views
Message 57 of 128

Re: Can't send SMS

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It's now 13.00 hours! Don't know what date though! Appalling service. have already taken to twitter to see if I can start flagging up bad publicity! hashtagBTmobile

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Kathyr
Beginner
3,024 Views
Message 58 of 128

Re: Can't send SMS

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Now it's supposed to be fixed by 13:00 - wow! This is ridiculous!
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jhelensmith
Beginner
2,979 Views
Message 59 of 128

Re: Can't send SMS

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I'm another frustrated BT customer - I've been trying to send some messages for nearly 24 hours. 

 

Not impressed .....

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mike_c_s
Beginner
2,932 Views
Message 60 of 128

Re: Sims activated but no mobile data or text

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Very similar to this thread, I had my BT Mobile SIM yesterday, activated it but have received no texts whatsoever from BT.  I am receiving other texts but cannot send any nor use any data services.  I am told that this could be due to an out-age of BT Mobile's text service, however I'm not happy to be paying for a mobile service that is only partially working from the outset!  I have never had this problem when moving between service providers before.

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