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Beginner
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Message 1 of 12

Can't setup date

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Recently noticed the time was off on our 7610. Tried to update the date but it won't accept it in the correct format and seems to want inputs where the "/" characters are won't accept numbers instead replacing them with zeros.

I tried resetting to defaults and now I can't even use my phone as I can't get past the setup page!

Any ideas welcome before these phones go in the bin!

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11 REPLIES 11
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Moderator
Moderator
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Message 2 of 12

Re: Can't setup date

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@martinconroy Sorry about that, before you bin them I'd recommend you get in touch with the product support line to see if they can fix this issue. You'll get their details on the link I posted. 

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Beginner
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Message 3 of 12

Re: Can't setup date

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Thanks. Is this possible even if out of warranty?
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Moderator
Moderator
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Message 4 of 12

Re: Can't setup date

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@martinconroy The help desk is only if they are in warranty, sorry.

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Beginner
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Message 5 of 12

Re: Can't setup date

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Thnaks for your help Neil.

Actually I managed to just solve it. I pulled out the battery, re-inserted it, and whatever was corrupted reset so I could enter the date properly. May be worth remembering to try if others have issues like this.

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Newbie
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Message 6 of 12

Re: Can't setup date

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I tried powering off my base station but that did not solve the problem. My phone seems to have a corrupt date in it. It displays date as 173/00/201 when I go to edit it the display changes to 17/00/0000. I can overtype the day of month to 22 ok, but as I try to set the month and year it just displays zeroes whatever number you type. So I end up with 22/00/0000 and it refuses to let me save it and I can only go "back" then which resets the date to 173/00/201. Any other suggestions for how to reset this ?
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Beginner
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Message 7 of 12

Re: Can't setup date

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See above Keith - take the battery out of the phone itself.

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Newbie
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Message 8 of 12

Re: Can't setup date

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Sorry, forgot to say my phone is a BT7610 digital cordless phone
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Newbie
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Message 9 of 12

Re: Can't setup date

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I've got two handsets do I need to do both?
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Beginner
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Message 10 of 12

Re: Can't setup date

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Can't recall. Suspect it's just the whichever has the date issue.

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