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Message 331 of 406

Re: Can't update from McAfee to Norton

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Actually I'm now afraid to get rid of McAfee because it's the only way I can log into stuff.  Haven't a clue what Norton is all about, tried to sort it but I haven't got a degree in gobbledygook.  Looks like tech language has now left me far behind.  I'm sure I'll get there eventually but it aint easy and I'm not the only one with the problem, more people turning up on the "BT Community" having the same trouble so I suspect it's going to get worse as more people migrate to Norton.

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Message 332 of 406

Re: Can't update from McAfee to Norton

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I'm just an ordinary computer user but what I've noticed is that if I get shut of stuff from McAfee I'm in the soup because Norton isn't an intuitive set up it's for those with degrees in computing, far beyond my competence. If I get shut of McAfee altogether I'll be totally goosed.
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Message 333 of 406

Re: Can't update from McAfee to Norton

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Just get rid of both and use Windows Defender.

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Message 334 of 406

Re: Can't update from McAfee to Norton

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Windows Defender is good but you still need some of the extras that Windows Defender dont have.

As I have said elsewhere Norton is not as good as McAfee and think BT have made a mistake changing from McAfee to Norton. If it was not for me getting Norton free with BT I would put McAfee back on my laptop.

Darren

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Message 335 of 406

Re: Can't update from McAfee to Norton

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@ney 

I don't think this was BT's decision. I think McAfee decided they wanted to charge full price for every copy installed

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Message 336 of 406

Re: Can't update from McAfee to Norton

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I've done all of that, and am logged on as the account holder, but still I get the "sever error" message.  No app is downloaded.

Im running  up to date windows 10.

Can anyone help, please?

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Message 337 of 406

Re: Can't update from McAfee to Norton

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Hi, @Oldie1 welcome back to the community and thanks for posting, I'm really sorry to see you're experiencing problems updating from McAfee to Norton.

If you keep getting a server error when signing into the BT Virus Protect app you’ll need to go to My BT > Your Security and click Switch to Norton first.

  • Go to My BT > Your Security
  • Find the BT Virus Protect tile and click Switch to Norton (or if you are using BT Virus Protect for the first time, select Activate)
  • Now open the BT Virus Protect app you downloaded and log in using your My BT username and password.

If you're getting the following error during installation “Cannot connect to the Norton Server” please try the below steps.

This error may occur if there is a problem when you activate your Norton. To resolve this problem, run LiveUpdate.

  • In the bottom right corner (where time & date is) find the Norton Icon (you may need to click the up arrow to see more)
  • Right-click on the Norton icon, and then click Run LiveUpdate
  • When Norton LiveUpdate is finished, click OK
  • Exit all programs, and restart the computer

Post back and let me know if you need any further help.

Thanks

Neil

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Message 338 of 406

Re: Can't update from McAfee to Norton

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Hi Neil,

I did that, up to "select Activate".  The "Activate" ttile changed to "Manage", but no file has been downloaded - probably because as I said in my original post, I simply get the "Server Error" page - from Norton, I think.

There is no Norton icon in the bottom RH corner - only McAfee!

 

Roland

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Message 339 of 406

Re: Can't update from McAfee to Norton

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Hi @Oldie1 I'm really sorry there was an issue this afternoon that caused the server error message you have seen. I've received confirmation it should be been fixed. Please can you try again and let me know if you experience any further problems?

Thanks

Neil

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Message 340 of 406

Re: Can't update from McAfee to Norton

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Hi again,

I.ve just tried again.  Same problem.  This is NOT fixed, so the confirmation that you received is not correct.  

This issue is not resolved.

Roland

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