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Aspiring Expert
605 Views
Message 1 of 2

Can't upgrade to BT Total Entertainment (Ultra HD Option)

If I go to the BT Upgarde Page for Ultra HD my order gets ''declined''.

 

I get 48M D/L & 10M U/L via wireless (5G) to my PC remote from the HH5 so I don't see that speed should be a problem.

 

However, on my present package I do have Netfix added .......... so my question is "Can this be causing the problem ?"

 

 

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BT TV Expert
BT TV Expert
558 Views
Message 2 of 2

Re: Can't upgrade to BT Total Entertainment (Ultra HD Option)

Hi,

 

Please PM me your details, i'll take a look for you.

 

Jay