Can't view my online bill?

[jay2]

I still can't view my online bill? I just get this message,

"We're sorry for any inconvenience, but we are unable to retrieve your billing information at the moment as we are making a few planned improvements to your service. We'll be back up and running very soon."

Any Ideas?

[pottyperson]

Welcome to the forum. It's OK here. How long has it been going on?

[MattysDad]

I have been a BT Infinity Customer since July and have exactly the same problem. Was suggested that it may be a browser or device issue, but I have tried alternatives for both (IE Explorer 11 and with my netbook and get the same message:  

My Bill

We're sorry for any inconvenience, but we are unable to retrieve your billing information at the moment as we are making a few planned improvements to your service. We'll be back up and running very soon.

How soon is 'very soon'?

[Keith_Beddoe]

@MattysDad

Try this direct link

https://www.bt.com/eIM/cya/reporting/latestBill.do?hKey=latestbill&ackey=2519002&isIncMobileInfo=tru...

[MattysDad]

Thank you - tried this but the page will not load properly - only displays the headers and the remainder of the page is blank (can't do a screen print to show you.....)

[MattysDad]

Thank you - tried this but the page will not load properly - only displays the headers and the remainder of the page is blank (can't do a screen print to show you)

[MattysDad]

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[MattysDad]

Sincere thanks, Keith

[Keith_Beddoe]

They are very busy, so you may have to wait about five working days before they can help.