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jay2
Beginner
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Message 1 of 16

Can't view my online bill?

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I still can't view my online bill? I just get this message,

 

"We're sorry for any inconvenience, but we are unable to retrieve your billing information at the moment as we are making a few planned improvements to your service. We'll be back up and running very soon."

 

Any Ideas?

 

 

 

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15 REPLIES 15
pottyperson
Distinguished Guru
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Message 2 of 16

Re: Can't view my online bill?

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Welcome to the forum. It's OK here. How long has it been going on?

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You can click the thumbs up icon below this message if you think it was helpful.
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MattysDad
Beginner
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Message 3 of 16

Re: Can't view my online bill?

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I have been a BT Infinity Customer since July and have exactly the same problem. Was suggested that it may be a browser or device issue, but I have tried alternatives for both (IE Explorer 11 and with my netbook and get the same message:  

My Bill

We're sorry for any inconvenience, but we are unable to retrieve your billing information at the moment as we are making a few planned improvements to your service. We'll be back up and running very soon.

 

How soon is 'very soon'?

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Keith_Beddoe
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Message 4 of 16

Re: Can't view my online bill?

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MattysDad
Beginner
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Message 5 of 16

Re: Can't view my online bill?

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Thank you - tried this but the page will not load properly - only displays the headers and the remainder of the page is blank (can't do a screen print to show you.....)

 

 

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MattysDad
Beginner
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Message 6 of 16

Re: Can't view my online bill?

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Thank you - tried this but the page will not load properly - only displays the headers and the remainder of the page is blank (can't do a screen print to show you)

 

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MattysDad
Beginner
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Message 7 of 16

Re: Can't view my online bill?

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MYBTScreenPrint.gif

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Keith_Beddoe
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Message 8 of 16

Re: Can't view my online bill?

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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MattysDad
Beginner
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Message 9 of 16

Re: Can't view my online bill?

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Sincere thanks, Keith

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Keith_Beddoe
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Message 10 of 16

Re: Can't view my online bill?

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They are very busy, so you may have to wait about five working days before they can help.

 

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