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Pajunas
Beginner
673 Views
Message 1 of 3

Can't watch online

Will play videos fine, but as for the live streaming, just a grey screen. Android app. needs uninstalling and installing again. Very frustrating!! Surely a test run a week or so before the launch would have been advisable!!

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2 REPLIES 2
BPBPBP
Aspiring Contributor
598 Views
Message 2 of 3

Re: Can't watch online

I am getting a variety of errors when trying to watch BT Sport live on line on my Windows 7 desktop.  Most common error message is 6002 AN ERROR HAS OCCURRED ERROR VC017.  This error code doesn't appear in the BT "help" section.

 

I'm also getting VC010 MAXIMUM NUMBER OF CONCURRENT STREAMS HAS BEEN EXCEEDED even when my PC is the only active computer and other devices are logged off and switched off.

 

Sometimes I get ERROR VC025 UNABLE TO PLAYBACK VIDEO.

 

I can view the non live content on my PC and I can view live streams on my iPad and an ancient laptop.  None of the BT "help" suggestions makes any difference to what I can view on my PC. 

 

The BT on line chat kept me on hold for half an hour until I became number one in the queue with one minute to go - then cut me off mith a message saying that no operators were availble to talk to me.

 

It could be some time before BT sorts this one out.

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BPBPBP
Aspiring Contributor
466 Views
Message 3 of 3

Re: Can't watch online

AT LAST - AN ACKNOWLEDGMENT FROM BT RE THE VC ERRORS.  SEE THE FOLLOWING REPLY TO MY EMAIL REQUEST FOR HELP.

 

Thanks for your e-mail.

You are right we are facing an on going issue with the video player when viewed on pc where cus get's vcxxx kind of errors however as it's a known issue BT is working hard to get it fixed as quickly as possible

Thanks
BT Vision Case Management Team

 

ALL WE NEED TO DO NOW IS WAIT AND HOPE.

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