Re: Cancel BT on behalf of elderly parent

Busybee1 · ‎17-07-2020

Hi There

My mum has moved into a carehome and I need to cancel her account with BT. How do I go about this?

imjolly · ‎17-07-2020

you would need to phone CS 150 to cancel - are you authorised on the BT account otherwise it needs to be your mother

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gg30340 · ‎17-07-2020

You need to call BT 0800.800.150 to cancel.

Be prepared that it may not be straight forward because you are not the account holder.

Busybee1 · ‎17-07-2020

No- am not authorised- but was hoping there was a way to get it authorised I am doing this for her! thank you for your help!

Busybee1 · ‎17-07-2020

Thank you- will do.

-Richie- · ‎17-07-2020

@Busybee1wrote:
No- am not authorised- but was hoping there was a way to get it authorised I am doing this for her! thank you for your help!

If the account holder has asked you to contact BT on their behalf, then you're authorised.
It's the account holders permission you need to be authorised.

You will need to be validated, so security questions will be asked, you'll also have to give a full 30 days notice of the cease.