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PossiblyMaybe
Aspiring Contributor
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Message 1 of 2

Cancel BT package during cooling off period

I ordered a Broadband, calls and TV package for 34.99.

 

I got a confirmation email saying 'Broadband and Calls', so I spoke to someone on chat through their website to check it should include TV and they confirmed a TV engineer will also be coming.

 

Yesterday the engineer came to set up the phone and broadband. I still hadnt had any communication about when the TV engineer would come, so I contacted BT again and they said that TV was not included in the package. But I can see their Broadband and Calls package is 27.99.  Having spoken to BT they wont give me this cheaper rate, and want me to pay another £50 if I want the TV I had initially ordered.

 

Any advice on what I can do apart from cancel my package and Switch to another provider with a better rate?

 

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1 REPLY 1
JohnC2
Moderator
Moderator
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Message 2 of 2

Re: Cancel BT package during cooling off period

Hi @PossiblyMaybe Sorry that you have not received the package that you expected.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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