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Cerihoppo
Beginner
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Message 1 of 9

Cancel engineer visit!

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Hi.

Had no internet connection all day! (HH6)

Tried factory reset, everything and nothing.

I log into my BT app on my iPhone. Do some checks and it says found a fault and booked an engineer visit for next Wednesday.

Low and behold 30 minutes later everything is back to normal working perfectly!

I have searched the app and website ( now I have internet ) and can not find a "cancel engineer" tab anywhere. Any ideas how I can cancel this visit please?

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8 REPLIES 8
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Cancel engineer visit!

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Ring 150 on your landline phone, and ask to cancel the visit.

Cerihoppo
Beginner
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Message 3 of 9

Re: Cancel engineer visit!

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Are there any other numbers? Otherwise I gotta go out and buy a phone as we don't have one.

Thanks
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Cancel engineer visit!

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Try 0800 800 150.

 

Its always best to have a cheap landline phone, as its needed for fault findiing, and the lack of a phone can afect your broadband connection speed.

It could save you a £130 callout charge if a fault turns out to be within your home.

 

Cerihoppo
Beginner
4,526 Views
Message 5 of 9

Re: Cancel engineer visit!

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Thanks for your time. I am on my way out not to purchase a landline phone.

In the mean time I have cancelled the engineer over live chat. Is this definitely cancelled now or should I ring too when I have the phone?
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DavidM
Moderator
Moderator
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Message 6 of 9

Re: Cancel engineer visit!

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Hi @Cerihoppo and thanks for posting.

 

I can make sure the engineer visit has been cancelled for you. Drop me over an email with the details and I'll check that for you. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 7 of 9

Re: Cancel engineer visit!

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@Cerihoppo wrote:
Thanks for your time. I am on my way out not to purchase a landline phone.

In the mean time I have cancelled the engineer over live chat. Is this definitely cancelled now or should I ring too when I have the phone?

Its worth reading this post  https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/No-Internet-and-horrible-bt-customer-service...

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King1
Beginner
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Message 8 of 9

Re: Cancel engineer visit!

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Am really struggling to contact BT so I can cancel my Enginner visit next tomorrow can anyone help me please 

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SarahE7
Beginner
2,502 Views
Message 9 of 9

Re: Cancel engineer visit!

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Please could I cancel engineer visit for mewi fi problem has resolved itself by restarting hub. Don't want to block call centre at this time

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