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Newbie
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Message 1 of 6

Cancel phone line

Hi

I've just moved into a new house and the old people haven't removed there line, I've spoken to EE as that's who I have my internet and phone with in my old place and they say I need to get the people who used to live here to cancel the line before I can move my EE phone line and internet in!

How do I go about cancel the old line so I can get my line sorted ASAP?

Thanks hope it makes sence!
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5 REPLIES 5
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Cancel phone line

you need to contact the 'old people' and get them to cancel their phone line contract whoever it is with



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Newbie
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Message 3 of 6

Re: Cancel phone line

Problem is they have moved to the USA some where so I don't know how to contact them!
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Distinguished Sage
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Message 4 of 6

Re: Cancel phone line

you cannot cancel the line like you they may not be a BT customer and no one here can help you you  need your provider to sort it for you 

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Distinguished Guru
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Message 5 of 6

Re: Cancel phone line

They will soon cancel when they receive their next bill.
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Distinguished Guru
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Message 6 of 6

Re: Cancel phone line


@Devon_Dave wrote:
They will soon cancel when they receive their next bill.

That assumes BT knows where to send the bill to.  There's the risk that the OP will be fighting off debt collectors in a few months time as BT try to chase up their bills.

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