I received a letter form BT stating that my contract ended 130911. I phoned to cancel as i was transferring to Sky.
After much discussion they gave me a MAC code which according to my notes expired on 21/09/11.
My actual transfer to Sky Broadband happened on 22/09/11 and BT have charged me a cancellation charge on 24/09/11 of £136.69.
I have asked for explanation and refund and eventually have been told that the MAC cosd was not used in time and i must pay the cancellation charge as i had taken out a new contract on 14/11/11.
Why would i take out a new contract when i had cancelled it and they had given me a MAC code