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Allan0403
Beginner
599 Views
Message 1 of 4

Cancellation fees

I received a letter form BT stating that my contract ended 130911. I phoned to cancel as i was transferring to Sky.

After much discussion they gave me a MAC code which according to my notes expired on 21/09/11.

My actual transfer to Sky Broadband happened on 22/09/11 and BT have charged me a cancellation charge on 24/09/11 of £136.69.

I have asked for explanation and refund and eventually have been told that the MAC cosd was not used in time and i must pay the cancellation charge as i had taken out a new contract on 14/11/11.

Why would i take out a new contract when i had cancelled it and they had given me a MAC code

 

Help please

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
590 Views
Message 2 of 4

Re: Cancellation fees

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.

If you need to contact BT, you can use Live Chat  or telephone 0800 800 150

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Allan0403
Beginner
579 Views
Message 3 of 4

Re: Cancellation fees

having been down the BT route im thought i might get some help /advice here.
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Distinguished Guru
574 Views
Message 4 of 4

Re: Cancellation fees

The charge for not using a MAC code is only £30. You need to find out what contract BT think you entered into for the rest of the money.
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