Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself
Its possible that the last owner forgot to cancel their service, and that would have delayed the provision of your service, as their line would have to be ceased, and a new line provided, as that is the way Openreach work.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Hi @Macy_21881 Welcome to the forum and sorry for the delay in connecting your services.
If there is already a line at the property then the order to connect your service is unlikely to be able to be brought forward.
Send us over your details and we will be happy to take a look at this for you. You can contact us by clicking on my user name and selecting contact the mods.