Cancelled BT

[Andy_32]

Hello

I cancelled BT TV on the 2nd February and switched providers to Sky the week before my BT contract  for TV and broadband ended. However, I have since noticed that a payment for BT has been taken out of my account on the 13th February despite being told that I would be refunded any credit back into my bank account 

Thanks

[DanielS]

Hi @Andy_32,

I am so sorry to hear that this has happened.

Can you call our Customer Services on 0800800150 when it suits you? They will be able to tell you if the account is still active and, if needed, get you through to one of our teams who can fix it for you.

Let me know how you get on in case you need our help.

Thanks

DanielS