I have had a 12 month contract with BT that apparently expired on 30th April 2010. seemingly I was sent a letter to advise me my contract was up and that if I did nothing I would be signed up for a further 12 months.
I cant honestly say that i have seen the letter but it may have come and I have just ignored it.
Now trying to cancel my contract I have been told that I need to pay a cancellation fee of £84.19, feel this is disgraceful, I am only 12 days into my "New" unsigned contract and the request was made on the 7th May so only 7 days.
Surely there must be some kind of cooling off period especially as they have had a year out of me already.
I welcome any comments.
The original contract you agreed to, the second you did not. Unless there is something in the small print of your original agreement that allows an automatic renewal for a further 12 months. Then I would guess that it would be unenforceable. Have a visit to your local Citizens Advice Bureau.
The cooling off period is under the distance selling regulations and refers to your original agreement, where you have a period to change your mind.
What about contacting watchdog, or consumer direct, http://www.consumerdirect.gov.uk/
Further information that may prove useful.
There is an interesting thread on another forum posted by someone with a similar problem. There seems to be an official BT representative that is replying and helping out there.
Your arguement has to be that you did not agree to the extension (Contract) therefore BT cannot enforce it.
I feel that you are likely to win this one.
I recently went through the Home Move procedure. I have been on the phone to BT for long periods of time, seemingly not achieving anything... I was first informed that I would receive a £5 charge for not informing BT of my move (even though I did) 14 days before I was due to move house. When I got into my new flat, I was still in contract from my previous place for Broadband and line rental. I rang BT, did the Home Move, got mucked around alot, and then got set up with a phone line on 10th June 2010, and Broadband activated on the 18th June 2010. I am not happy with my service of what I am paying. I cannot find details of any "cooling off period" in the Codes of Practice or anywhere else on this site. When I called BT asking about it, they said they simply do not have a cooling off period. Is this legal? The contracts are very new... Otherwise they are saying they will charge me over £300 to cancel them...
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|
|Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You|
I have just had a similar experience where my contract was renewed without my knowledge.
I contacted the Mods and this is now being converted to a "Rolling Contract" and with no cancellation charges to myself, as I also did not recieve any notification of the renewal, or an increase in my DD. But that as they say children, is another story!
Hope this info helps.
I'm in a similar positionand I'm wanting to notify them that I do not want o renew my contract and today was the last day to do so, however I didnt get in from work until after the phone lines closed and although I tried to ring anyhow there was no way of Noting my will to not renew the contract. I have since been trying to find a way of doing it through "My BT" online but to no avail.
I'm hoping that I can contact them tomorrow and still let them know I have no intention of continuing and perhaps as this is before their hours of opening it can be just one point of reference as to mydecision not to continue with them.