cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Abang1
Beginner
239 Views
Message 1 of 2

Cancelling my account

We moved home on the first of august and cancelled our BT account by phone on 3rd of August but we continue to recieve monthly bills We have tried phoning to get it sorted and when we manage to get through today after waiting about an hour we were pushed on three occasions from one person to another. The last person actually put the phone down on my wife who was in no way being rude or angry. B T is impossible to get hold of and I would love for someone to give me help on how to deal with this problem?  

0 Ratings
1 REPLY 1
Keith_Beddoe
Distinguished Sage
Distinguished Sage
223 Views
Message 2 of 2

Re: Cancelling my account

You do need to give plenty of notice.

 

This link explains the cancellation notice period in more detail. 

0 Ratings