Cannnot Access Webmail - Redirection Issues

[shadders]

Hi,

I cannot access webmail - Chrome states :

"home.bt.com redirected you too many times."

Firefox states :

"Firefox has detected that the server is redirecting the request for this address in a way that will never complete"

Was working this morning.

Regards,

Shadders.

[jenpetrie]

Same with me - what's the answer?

[jenpetrie]

Can access secondary email address but not primary email!

[shadders]

Hi Jen,

Thanks for confirming - not sure what the solution is - only occurred today.

Checking - for some reason - BT may have farmed out e-mail services to US Amazon - and they have an issue with their servers. Log i have indicate possible anti-virus checking gone wrong with their servers.

Regards,

Shadders.

[baystone]

Just started a thread about this, looks like a fault on  BTs side.

[jenpetrie]

I can get into sub email address OK but not into primary email!  Get message as below -

The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

    This problem can sometimes be caused by disabling or refusing to accept cookies.

[brauntonboy]

Hi,

I cannot access webmail - Chrome states :

"home.bt.com redirected you too many times."

Firefox states :

"Firefox has detected that the server is redirecting the request for this address in a way that will never complete"

I seemed to be working last night. But that was still January.

It does not work on the primary account which I access thru my bt etc then onto the sub accounts.  But I can access my sub accounts by using their e mail addresses and passwords.

I spoke to BT at the Indian call centre (which may as well be on the moon) and just got put thru the mincer as I expected, with excuses and delaying tactics. I realy do hate the whole concept of BTand its global dominence.

Any ideas... cos bt havent.

Brauntonboy

[shadders]

Hi,

It would be good idea if BT published that there is a problem, and also stated that they are looking into it.

The failure to provide any response, one does not know if they are aware, or trying to resolve.

A forum is NOT the location to notify BT that there is a fault.

I have not called the fault people as others have done, as it has been indicated, that BT fail to actually recognise there is a problem.

Regards,

Shadders.

[AndyKp]

I had this problem earlier today but it seems to be fixed now. I would try it again now !

[shadders]

Hi,

Yes - seems to have been fixed now.

Regards,

Shadders.