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Message 1 of 3

Cannot Claim Reward Card

Hi I signed up to a broadband package on the 6th March which activated on 20th March and a £80 reward card was included in the package. However when I try to claim on the reward page of my BT it says no reward available?


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Message 2 of 3

Re: Cannot Claim Reward Card

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

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Message 3 of 3

Re: Cannot Claim Reward Card

Hi @steveflood5,

Welcome to the Community and thanks for your post!

I'm sorry that there is no reward showing in your profile to claim.  This isn't something the Community will be able to help with so you can get in touch with us and we'll give you a hand from here.  We are extremely busy at the moment so it will take us some time to get round to picking up your case.  We'll give you a shout as soon as we can.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages



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