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mcintyro
Contributor
236 Views
Message 1 of 3

Cannot access certain websites (in particular the USA)

I have had an ongoing issue where I am unable to access certain websites on my BT broadband connection.

Example sites include:

 

rsjoomla

Dell

 

I know the problem is not my PC, software firewall or router/hub.  If use a free proxy service on the internet that hides my BT Broadband IP address I can access these sites.

 

I am an IT Manager who is knowledgeable on networks, firewalls etc so I don't want to have to go through basic troubleshooting steps on my computer or hub.  It affects all systems connected to my home broadband and when I take my laptops and tablets to other networks I can access these sites.

 

Can anyone help me here?

 

Thanks

Ross

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2 REPLIES 2
jac_95
Guru
Guru
234 Views
Message 2 of 3

Re: Cannot access certain websites (in particular the USA)

Hi mcintyro,

 

Can you please do a nslookup and a tracert (traceroute) for both rsjoomla and dell

 

Also do you have BT Retail's (Consumer) network parental controls on? You can check by going to your MyBT.

If the network parental controls are on or active (but not configured) then you need to make sure you are using the HomeHub's/routers' DNS address.

 

Thanks


jac_95 | BT.com Help Site | BT Service Status
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john46
Distinguished Sage
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Message 3 of 3

Re: Cannot access certain websites (in particular the USA)

No problems with those site here sounds like DNS or parental controls problem
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