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Message 11 of 12

Re: Cannot access one email sub account

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@jeffw wrote:

 

I go to Your Email Accounts, then click on Manage your email, select the sub-account with the problem, click Options and it offers me the option to Change Password but if I select this option it appears to be going the change the password for my BT ID, so I stop, as that is the last thing that I which to do.  I have tried searching help but I cannot find how to change the password for a single sub-account.


If you look at the top of the page you should see this:

Forgotten your login details?

Enter your BT ID username or BT Email address

Please note it states BTID or BT Email address. You obviously want to change a BT Email address so enter the email address of the account you want to change the password on.

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Message 12 of 12

Re: Cannot access one email sub account

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Many thanks.  It seems OK now.

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