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ComeOnBeTeSortItOut
Aspiring Contributor
3,452 Views
Message 21 of 45

Re: Cannot access to btinternet emails now - keep asking for password

The advice from the Ofcom website is:
To get help with your individual problems, follow these steps:
Contact your provider’s customer services department and explain your problem.
If this doesn’t resolve the issue, make a formal complaint to the company. You should find details of how to do this on the back of your bill, on their website or ask their customer services.
If your provider is unable to resolve your complaint, ask for a deadlock letter. This enables you to take your complaint to an Alternative Dispute Resolution (ADR) scheme.
ADRs act as an independent middleman and will examine the case from both sides and reach a decision they think fair. If eight weeks have passed since you first formally complained you can contact the ADR directly.

If all else fails give that a go
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gg30340
Distinguished Sage
Distinguished Sage
3,451 Views
Message 22 of 45

Re: Cannot access to btinternet emails now - keep asking for password

It has been going on for years and BT are hopefully sorting it out. They are moving away from Yahoo during the course of this year to a new email system so hopefully the problem will go away then.

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ComeOnBeTeSortItOut
Aspiring Contributor
3,444 Views
Message 23 of 45

Re: Cannot access to btinternet emails now - keep asking for password

And if that fails, perhaps BBC's Watchdog programme might be interested ...
https://ssl.bbc.co.uk/programmes/b006mg74/contact
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pottyperson
Distinguished Guru
Distinguished Guru
3,423 Views
Message 24 of 45

Re: Cannot access to btinternet emails now - keep asking for password


@ComeOnBeTeSortItOut wrote:
And if that fails, perhaps BBC's Watchdog programme might be interested ...

... or not, given that it's a Yahoo! problem and BT are already dealing with it, as already explained.

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ComeOnBeTeSortItOut
Aspiring Contributor
3,413 Views
Message 25 of 45

Re: Cannot access to btinternet emails now - keep asking for password

If BT are dealing with it then perhaps BT would care to publish something to that effect, via their Website or email to all clients. It may be a Yahoo problem but I pay BT for the service (and have done for 15 years), therefore it is a BT problem that remains, at the point in time, unresolved after being a known error for many years. It is shocking that a corporation such as BT has allowed this problem to exist for so long, for so many of its clients.
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pottyperson
Distinguished Guru
Distinguished Guru
3,410 Views
Message 26 of 45

Re: Cannot access to btinternet emails now - keep asking for password

Your wish is their command. Voilà.

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ComeOnBeTeSortItOut
Aspiring Contributor
3,402 Views
Message 27 of 45

Re: Cannot access to btinternet emails now - keep asking for password

Woohoo. So put up and shut up with the password shizzle potentially for another 6 months.

Wouldn't it be nice if that webpage said something like "We apologise to our valued customers who have suffered the intermittent password problems all these years, along with the failed help of our support personnel who appear ignorant to the known error. This problem will go away by us dropping Yahoo so please stick with us during the transition."
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gg30340
Distinguished Sage
Distinguished Sage
3,373 Views
Message 28 of 45

Re: Cannot access to btinternet emails now - keep asking for password

Nice, but it ain't going to happen!

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vofsanity2
Recognised Expert
3,343 Views
Message 29 of 45

Re: Cannot access to btinternet emails now - keep asking for password


@ComeOnBeTeSortItOut wrote:
The advice from the Ofcom website is:
To get help with your individual problems, follow these steps:
Contact your provider’s customer services department and explain your problem.
If this doesn’t resolve the issue, make a formal complaint to the company. You should find details of how to do this on the back of your bill, on their website or ask their customer services.
If your provider is unable to resolve your complaint, ask for a deadlock letter. This enables you to take your complaint to an Alternative Dispute Resolution (ADR) scheme.
ADRs act as an independent middleman and will examine the case from both sides and reach a decision they think fair. If eight weeks have passed since you first formally complained you can contact the ADR directly.

If all else fails give that a go

This does not work for email problems because Ofcom do not regulate email provision. Because of this the appropriate ADR scheme that BT subscribe to do not handle it also because Ofcom do not.  A government e-petition has been raised to get this ludicrous situation rectified.

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Bob1001
Aspiring Expert
3,337 Views
Message 30 of 45

Re: Cannot access to btinternet emails now - keep asking for password

At the moment the Daily Mail seem ahead on points and got someone £100 compensation (finance letters page today) might be worth a try.

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