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paulw2840
Newbie
1,206 Views
Message 1 of 24

Cannot activate BT sport

I'm new to BT Broadband, having only had it installed yesterday. I seem to be having the same trouble activating BT Sport on my Sky box as others. I get the following message

 

There's been a technical error – but you can still place your order online.

To order a Broadband and Calls package with optional TV, click here
To add BT Vision to your existing BT broadband package, click here
To order BT Sport on Sky, click here
To order BT Sport on Sky with BT broadband, click here
To order a new phone line, click here
To switch your calls back to BT click here

Ref# CON-0003

 

Please help

 

Thanks

 

Paul

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23 REPLIES 23
Moderator
Moderator
1,199 Views
Message 2 of 24

Re: Cannot activate BT sport

Hi paulw2840 and welcome.

Sorry you're having problems getting the sports activated. I can look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. 

Cheers

David

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1,112 Views
Message 3 of 24

Re: Cannot activate BT sport

Hello.

 

I have the same.

 

I am an existing customer with BT broadband and can watch it online. I have just had Sky isntalled so would like to add it to my Sky Box but I end up in an endless loop of messages telling me either to upgrade my broadband or that I already have the correct TV package.

 

Can I change from online add it to Sky?

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Moderator
Moderator
1,109 Views
Message 4 of 24

Re: Cannot activate BT sport

Hi davidlloydeagle,

 

Sorry about that, have you tried adding your sky card details via this link BT Sport

 

Let me know if it works?

 

Cheers

 

Neil

0 Ratings
1,105 Views
Message 5 of 24

Re: Cannot activate BT sport

Hi Neil

 

Yes I've tried that - pop in my card number then my post code and get this

 

There's been a technical error – but you can still place your order online.

To order a Broadband and Calls package with optional TV, click here
To add BT Vision to your existing BT broadband package, click here
To order BT Sport on Sky, click here
To order BT Sport on Sky with BT broadband, click here
To order a new phone line, click here
To switch your calls back to BT click here

Ref# CON-0003

 

If I then try either of the BT Sport links I either get told I have the correct TV pakcage or I end up a page to "upgrade" my broadband at a cost when I already have unlimited.

 

Cheers

 

 

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Moderator
Moderator
1,099 Views
Message 6 of 24

Re: Cannot activate BT sport

Hi David,

 

Thanks for getting back so soon, please use the 'contact the mods' link in my forum profile to send in your details and we'll look into this further. You can find the link by clicking on my username.

Cheers

Neil

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1,097 Views
Message 7 of 24

Re: Cannot activate BT sport

Thanks Neil, I've done that.

Dave

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1,049 Views
Message 8 of 24

Re: Cannot activate BT sport

Hello

 

I've not heard anything back yet?

 

I have a reference number - 141122-*****

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gersin008
Beginner
897 Views
Message 9 of 24

Re: Cannot activate BT sport

Hi exact same issue and just posted this on wrong forum

 

Hi

 

I moved home a few months back and new home hasn't a good TV aerial, I therefore got Sky installed but have been watching BT Sport on my mobile. Been trying for some time to add it to my Sky package as I am a BT Broadband customer, through the BT website but I keep getting errors

 

Can any Mods help me out with this?

 

Sean

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Moderator-Retired
891 Views
Message 10 of 24

Re: Cannot activate BT sport

Hi gersin008, 

 

Thanks for your post. 

 

I can certainly help with this. Please send me in your details using the "Contact The Mods" link found in my profile and I will be in touch to help. 

 

Cheers,

OlgaC 

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