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Zhu
Beginner
680 Views
Message 1 of 14

Cannot be solved slow broadband!

Anyone can offer help with the slow broadband speed? I have contacted the customer service at least 5 times since it installed early Feb. The speed was about 3.5 Mbps for the first ten days or so, then jumped to 7.5 Mbps for a few days. For the past 3-4 weeks, the speed was alway well below 1 Mbps, tested using speedtester.bt.com, whilst talking to the BT helpdesk! Last night it was 174 kbps; a few minutes ago before I type in this message it was 994kbps.

 

BT helpdesk always promised me to have the problem solved, immediately, but failed again and again. They say the issue will be transferred to technical or engineering team, still I onyl have an unbarably slow speed, for £16/month.

 

Any one can help out there! Below is the test result. I am happy to provide further information.

 

Thank you.

 

 

 

 

FAQ

 

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

 

Download Speed

 

994 Kbps

 

 

 

 

0 Kbps

21000 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 994 Kbps
 For your connection, the acceptable range of speedsis 4000-21000 Kbps.
 Additional Information:
 Your DSL Connection Rate :9592 Kbps(DOWN-STREAM), 1111 Kbps(UP-STREAM)
 IP Profile for your line is - 9000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 2.6:16.32:81.12 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.


2. Upstream Test: -provides background information.

 

Upload Speed

 

863 Kbps

 

 

 

 

0 Kbps

1111 Kbps
Max Achievable Speed

 

>Upload speed achieved during the test was - 863 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1111 Kbps



This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit FAQ section if you are unable To understand the test results.

 

 

 

 

 

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13 REPLIES 13
Highlighted
phily35
Beginner
631 Views
Message 2 of 14

Re: Cannot be solved slow broadband!

Good luck if you get it fixed!!!     I've had 2 engineers, a specialist team trying to fix mind.. I rang today, got the usual India, who took me through a step by step guide (pointless)...im only 6 wks into my 12mth contract and BT cancellation department are happy to cancel my contract, what does that say!!

Tags (2)
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Zhu
Beginner
625 Views
Message 3 of 14

Re: Cannot be solved slow broadband!

Below are the ADSL line status info for the above issue. ADSL Line Status
Connection Information
Line state:Connected
Connection time:1 days, 06:39:00
Downstream:9.368 Mbps
Upstream:1.086 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):9.5 dB / 8.8 dB
Line attenuation (Down/Up):16.2 dB / 5.4 dB
Output power (Down/Up):20.4 dBm / 12.5 dBm
FEC Events (Down/Up):305638 / 334
CRC Events (Down/Up):171 / 71
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):804 / 58
Error Seconds (Local/Remote):108 / 167
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IceZaroth
Aspiring Expert
616 Views
Message 4 of 14

Re: Cannot be solved slow broadband!

At your line Attenu of 16.2db you should have a ip profile of around about ... 19000 and a connection speed closer to ... 21696

 

 

 

 

 

Kindest Regards

 

IceZaroth

BT Community Helper

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Distinguished Sage
Distinguished Sage
605 Views
Message 5 of 14

Re: Cannot be solved slow broadband!

as already said with your attenuation you should have a connection about 21mb.  the speedtester shows 9592 but your stats show 9368 with a connection time of 1+ day - which one is correct?  also the profile of 9000 is to high for the speed shown.

 

can I ask if you are connected to the master or better still the test socket?



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Zhu
Beginner
597 Views
Message 6 of 14

Re: Cannot be solved slow broadband!

Home Image not loadedTesting Image not loadedResult Image not loaded


FAQ

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
3145 Kbps

0 Kbps 21000 Kbps
Max Achievable Speed

Download speedachieved during the test was - 3145 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :9592 Kbps(DOWN-STREAM), 1111 Kbps(UP-STREAM)
IP Profile for your line is - 9000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 3.61:16.46:79.96 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

2. Upstream Test: -provides background information.

Upload Speed
878 Kbps

0 Kbps 1111 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 878 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1111 Kbps


This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit FAQ section if you are unable To understand the test results.



Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:

Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.

Your IP profile is always less than the line rate and is normal on any network.

The Upstream Test rate figure quoted will always be smaller than the assured rate profile. This is because in order for the throughput to reach its destination, it requires an overhead which explains the difference between the two.
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:

Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.

Your IP profile is always less than the line rate and is normal on any network.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:

Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.

Your IP profile is always less than the line rate and is normal on any network.

The Upstream Test rate figure quoted will always be smaller than the assured rate profile. This is because in order for the throughput to reach its destination, it requires an overhead which explains the difference between the two.
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:

Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.

Your IP profile is always less than the line rate and is normal on any network.
0 Ratings
Zhu
Beginner
594 Views
Message 7 of 14

Re: Cannot be solved slow broadband!

Thanks for the reply.
Above is the latest test result, at 11.42PM. It is slightly better but still is quite low.
I am nto using a master socket, instead using an extension socket. But occasionally I do have a speed of 8Mbps, three weeks ago. The line does not seem faulty. That is why the helpdesk cannot solve the problem. If I can achieve 8 Mbps, I won't complain. Never dreamed of 21Mb.
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Distinguished Sage
Distinguished Sage
552 Views
Message 8 of 14

Re: Cannot be solved slow broadband!

is it possible to use the test for even a few days to see if there is noise on your extension wiring which is causing your low speed?  also have you removed the orange bellwire from all your sockets as this can act like an aerial for noise 

 

http://www.jarviser.co.uk/jarviser/bellwirenutshell.html

 

I see you would be happy with 8mb but with your attenuation you should get 20mb+



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Zhu
Beginner
542 Views
Message 9 of 14

Re: Cannot be solved slow broadband!

I run normal text every day, for over three weeks using different softwire, including speedtester.bt.com. Just a few minutes ago at 11.00am, BT engineer called back again asking me to run the test, the result is 1221 kbps.
Thank you for the suggestion.

I will try to remove the orange bellwire later, although I do not use a wired bell currently.

My computer is connected to the hub3 using an ethnet cable, not wirelessly, during all the test. (only one switched on while testing).
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Distinguished Sage
Distinguished Sage
535 Views
Message 10 of 14

Re: Cannot be solved slow broadband!

the bellwire has nothing to do with using a bell it is theh previous methos that made your phone ring.  your phone no longer need this wire connected to make it ring and it more often than not causes noise on your line



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