Anyone can offer help with the slow broadband speed? I have contacted the customer service at least 5 times since it installed early Feb. The speed was about 3.5 Mbps for the first ten days or so, then jumped to 7.5 Mbps for a few days. For the past 3-4 weeks, the speed was alway well below 1 Mbps, tested using speedtester.bt.com, whilst talking to the BT helpdesk! Last night it was 174 kbps; a few minutes ago before I type in this message it was 994kbps.
BT helpdesk always promised me to have the problem solved, immediately, but failed again and again. They say the issue will be transferred to technical or engineering team, still I onyl have an unbarably slow speed, for £16/month.
Any one can help out there! Below is the test result. I am happy to provide further information.
Good luck if you get it fixed!!! I've had 2 engineers, a specialist team trying to fix mind.. I rang today, got the usual India, who took me through a step by step guide (pointless)...im only 6 wks into my 12mth contract and BT cancellation department are happy to cancel my contract, what does that say!!
At your line Attenu of 16.2db you should have a ip profile of around about ... 19000 and a connection speed closer to ... 21696
BT Community Helper
as already said with your attenuation you should have a connection about 21mb. the speedtester shows 9592 but your stats show 9368 with a connection time of 1+ day - which one is correct? also the profile of 9000 is to high for the speed shown.
can I ask if you are connected to the master or better still the test socket?
is it possible to use the test for even a few days to see if there is noise on your extension wiring which is causing your low speed? also have you removed the orange bellwire from all your sockets as this can act like an aerial for noise
I see you would be happy with 8mb but with your attenuation you should get 20mb+
the bellwire has nothing to do with using a bell it is theh previous methos that made your phone ring. your phone no longer need this wire connected to make it ring and it more often than not causes noise on your line