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Waggle
Beginner
1,579 Views
Message 1 of 6

Cannot connect Smart Hub (BTHub 6 Type A) to Openreach

Openreach box provides a cable with red ends.  Where in my Smart Hub to I put this?  I've tried port 4.  I've tried connecting my phone cable into the broadband socket.

 

Both result in a flashing purple light.

 

Now I read that the Openreach box is not needed.  But this does not help me.

 

Kindly supplement the inadequate instructions so I can connect my Smart Hub to my Infinity broadband as installed by BT. 

 

Thanks very much.

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5 REPLIES 5
licquorice
Distinguished Sage
Distinguished Sage
1,575 Views
Message 2 of 6

Re: Cannot connect Smart Hub (BTHub 6 Type A) to Openreach

I just have done on the other thread you posted on.

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Waggle
Beginner
1,563 Views
Message 3 of 6

Re: Cannot connect Smart Hub (BTHub 6 Type A) to Openreach

Thanks. I shall now look for it.
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murphy63
Beginner
1,543 Views
Message 4 of 6

Re: Cannot connect Smart Hub (BTHub 6 Type A) to Openreach

Dear  licquorice,

I have similar problem problem to the author of the post you replied to. What was the other thread yo posted a response about this on ?

Thanks

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Liam_
Recognised Expert
1,532 Views
Message 5 of 6

Re: Cannot connect Smart Hub (BTHub 6 Type A) to Openreach

Here's page 4 of the Smart Hub user guide.   Should be easy to follow.

Full guide can be found here:

 

http://bt.custhelp.com/app/answers/detail/a_id/10477/~/user-guides-for-bt-broadband-and-bt-infinity-...samrt hub connection.jpg

licquorice
Distinguished Sage
Distinguished Sage
1,527 Views
Message 6 of 6

Re: Cannot connect Smart Hub (BTHub 6 Type A) to Openreach


@murphy63 wrote:

Dear  licquorice,

I have similar problem problem to the author of the post you replied to. What was the other thread yo posted a response about this on ?

Thanks





https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-smart-hub-and-infinity/td-p/1635474