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Aspiring Contributor
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Message 1 of 3

Cannot connect my PC to BT Hub 5

Hi,

My PC was happily connected to my BT Hub 5 via the ethernet cable. Unfortunately, since my cleaner cleaned the area where my hub is my PC cannot connect to the hub. I can connect my phone to the hub via WiFi but I cannot connect my PC to the hub either by ethernet or WiFi.

I've restarted it, replugged the cables etc but still nothing. Can anyone suggest anything?
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2 REPLIES 2
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Distinguished Sage
590 Views
Message 2 of 3

Re: Cannot connect my PC to BT Hub 5

Try another Ethernet cable
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Distinguished Sage
Distinguished Sage
582 Views
Message 3 of 3

Re: Cannot connect my PC to BT Hub 5

Have you by any chance plugged the Ethernet cable into the red WAN port rather than a LAN port?

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