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Newbie
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Message 1 of 2

Cannot connect to broadband

Hi

I have a BT home hub 2 and have a lot of trouble connecting my laptop or phone to the wireless. Even when I have connected I get the limited connection message. Could any one help me to improve the connection?

Regards.


Alan
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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Cannot connect to broadband

Try resetting the hub back to factory settings using recessed button on the back. Also you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.

 

 

 

inssider3.1.2.1

 

if neither helps then phone CS and complain that your hh2 wifi is not working and well known problem and as long as in contract they will organise a replacement



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