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Harryoval
Beginner
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Message 1 of 12

Cannot delete email address

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Does anybody know when the delete e mail address function will be back working ?  The e mail page says it will be working by the end of September but it is now 3rd October.

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11 REPLIES 11
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Cannot delete email address

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Did it mention which September?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 3 of 12

Re: Cannot delete email address

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Is it an old BT Yahoo e-mail address, or a BT Mail one?

 

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david644803
Contributor
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Message 4 of 12

Re: Cannot delete email address

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I have the same problem. Following the Yahoo security problems, I tried to delete my old BT Yahoo email accounts. I have associated all the old accounts with my BT ID, but the delete button on the "Manage your email addresses" page doesn't work and just leads to the following message:

 

"Sorry, this delete feature is currently unavailable.

The feature will become available by the end of September."

 

Anyone know how else to delete email accounts?

 

David

 

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Harryoval
Beginner
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Message 5 of 12

Re: Cannot delete email address

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The email address is a BT mail one.
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arlington14
Beginner
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Message 6 of 12

Re: Cannot delete email address

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Does anybody know when the delete e mail address function will be back working ?  The e mail page says it will be working by the end of September but it is now 6th October.

 

but wich year it never said

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arlington14
Beginner
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Message 7 of 12

Re: Cannot delete email address

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Its October BTYahoo get it sorted or did you mean September 2020

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898654
Aspiring Contributor
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Message 8 of 12

Re: Cannot delete email address

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Note, when they get around to this, need to make sure it deletes possibly 3 things:-

 

MyBT email sub account

same email account, but on Yahoo

Yahoo top level account (which it looks like BT have created for you & passed over name, address, postcode etc)

 

Any comments if this is correct??

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Harryoval
Beginner
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Message 9 of 12

Re: Cannot delete email address

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Just an update -  I thought I would try to phone BT for some help in deleting the e mail address - I  phoned the BT customer helpline and they passed me onto the customer options team who then passed me onto the BT Premium team who didn't pick the phone up.

Does anybody know the phone number of a "technical" person at BT who could perhaps delete this email address for me ?

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898654
Aspiring Contributor
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Message 10 of 12

Re: Cannot delete email address

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Harryoval,

I went through this in a fair bit of detail yesterday & happy to give you details. Tried to delete accounts via Yahoo & BT, but no joy. I can log into Yahoo.com with same email & password totally independently of BT.

See my post on

https://community.bt.com/t5/Email/Can-t-Delete-Email-Sub-Accounts/m-p/1671240/highlight/false#M47155

 

BT freephone I used I think was 0800 111 4567, but I think it's just a call center in India.

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