Cannot find link to request returns bag

[Catperson]

Hello,

Where is the link to request a returns bag for my router? It is not in My BT.

thanks

[JohnC2]

Hi @Catperson, welcome to the forum and thanks for posting.  Have a look at How To Return Equipment for Recycling and the How to Return section and see if that helps you request it.

cheers

John

[Catperson · Accepted solution]

Hi John,

Unfortunately there is no 'Please return your equipment' link on My BT. I will have to ring BT.

Thanks.

[vicflower1984]

I am having the same problem. I have spent nearly an hour trying to find this link...and still no luck. Was much easier before this stupid new system. I have a large box of equipment to return and need an address or a label I can print out to put on the box for the post office. Really frustrating system and loads of people won't bother because it is difficult. Shame you can't make it easier to help the environment.

[DavidM]

Hi @vicflower1984 and welcome to the community.

I'm sorry you're having problems locating the returns label. I can help. I'll drop you a private message now so you can get in touch.

Cheers

David

[Nye1]

I have the same problem.

I have an email that says I need to " login into MyBT and select 'View Details' under 'Please return your equipment'". I cannot find the 'Please return your equipment' section. When I go into help I just get the same instructions. 

I have 3 requests

1. Can I have a bag with which to return my equipment?

2. Can I be shown how to get to the 'Please return your equipment' section?

3. Can the help be changed to be helpful so that it tells you how to find the 'Please return your equipment' section?

[NeilO]

Hi @Nye1 welcome to the community and thanks for posting, I'm sorry you're having trouble organising a returns bag. We'll be happy to help you with this and I'll send you a private message in a moment so you can get in touch with the moderation team.

You'll get the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

[jblackstock]

I have the same problem.

I have just been upgraded to fibre and have a new smart hub 2. I wish to return my old router and have followed the instructions given but I cannot find the 'Please return your equipment' section. When I go into help I just get the same instructions. 

I have questions

1. Can I have a bag with which to return my equipment?

2. If not can you give a link to the request returns

3. Can the web site be changed so that other people can find the 'Please return your equipment' section?

Thank you in advance