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reedycdboy
Beginner
612 Views
Message 1 of 8

Cannot get any services to my property

I recently moved to a new build property with ftth equipment.

 

the ont is active with a solid pon light open reach state that services are available at my property, but bt refuse to let me order the infinity service.

 

i have spent more than 10 hours going round in circles with the fibre to the home team one member openly admitting that the ont  was active and could pin point my location but still won't let me order any services.

 

to be honest the service provided by bt is very poor how can I get this resolved?

 

help please.

 

thanks.

0 Ratings
7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
599 Views
Message 2 of 8

Re: Cannot get any services to my property

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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pippincp
Sage
578 Views
Message 3 of 8

Re: Cannot get any services to my property

The fibre team will not be able to place an order if the Openreach database has not been updated to show availability.
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PaddyB
Moderator
Moderator
566 Views
Message 4 of 8

Re: Cannot get any services to my property

Hi @reedycdboy,

 

What does it show when you enter your address details using - BT BROADBAND AVAILABILITY CHECKER

 

Thanks

 

PaddyB

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reedycdboy
Beginner
552 Views
Message 5 of 8

Re: Cannot get any services to my property

Hi Paddy

 

on BT's official site it says cannot check online please call us to discuss.

 

on bt openreach site fibre checker it states I can now order bt infinity.

 

i tried the link you posted it comes up URL not found.

 

thanks

Geoff

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DavidM
Moderator
Moderator
545 Views
Message 6 of 8

Re: Cannot get any services to my property

Hi @reedycdboy,

 

Sorry that link isn't working. Can you try this one?

 

Cheers

 

David

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reedycdboy
Beginner
526 Views
Message 7 of 8

Re: Cannot get any services to my property

Hi David

 

the postcode lookup doesn't recognise my address, the address checker does find my address but cannot confirm services at the address.

 

thanks

geoff

 

0 Ratings
NeilO
Moderator
Moderator
497 Views
Message 8 of 8

Re: Cannot get any services to my property

@reedycdboy Sorry about that, you'll need to speak with the FTTH team on 0800 587 4787 8am to 8pm Mon to Sat 9am to 6pm Sun.

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