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davidc3
Contributor
758 Views
Message 1 of 18

Cannot get fibre, but all our neighbours can

Hello, we were on cable when BT upgraded our area to fibre, so we missed out (unknowingly) We now cannot afford Virgin - due to my wife giving up work for health reasons - and wish to change providers. The house was on cable when I moved here but has a BT phone socket. BT say there is fibre in the area but our house cannot connect. Our only option is copper, estimated at around 5mb/s (minimum 1.5mb/s)

Is there anything that can be done to get us connected to the fibre cabinet?

BT say they dont know

BT care (twitter) say they dont think so

There is no way of speaking to Openreach that I can find.

 

I worry that copper BB wont be fast enough as we use catch-up tv regularly

 

Any help would be appreciated

 

Thanks,  David 

 

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17 REPLIES 17
Keith_Beddoe
Distinguished Sage
Distinguished Sage
755 Views
Message 2 of 18

Re: Cannot get fibre, but all our neighbours can

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker

 

You may have to use the address and postcode if you do not have a working BT Retail phone number.


Please remember to edit out your phone number before you post the results.


davidc3
Contributor
750 Views
Message 3 of 18

Re: Cannot get fibre, but all our neighbours can

Thank you,

 

The phone number checker didnt work

 

the address checker said this:

 

Your address has been successfully matched; however we cannot determine ADSL availability at this address. Please try the Telephone Number or Postcode Checker.

 

the postcode checker said this:

 

 

 

For Postcode --- ---

 

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

WBC ADSL 2+Up to 5--3 to 7.5Available
ADSL MaxUp to 4--2.5 to 7Available
WBC Fixed Rate2----Available
Fixed Rate2----Available
Other Offerings   Availability Date
ADSL Multicast------Available

 

 

 

 

Postcode only checks will not return any result for fibre services (FTTP, FTTC:VDSL and G.fast).

 

For all ADSL services, the stable line rate will be determined during the first 10 days of service usage.

 

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Oct-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

 

 

 

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Webby
Distinguished Sage
748 Views
Message 4 of 18

Re: Cannot get fibre, but all our neighbours can

Use the postcode checker. Input the postcode only and select your address from the list it brings up.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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davidc3
Contributor
745 Views
Message 5 of 18

Re: Cannot get fibre, but all our neighbours can

Thank you,

 

There is no dropdown menu to select the address from, on that form

 

but when I input the postcode here:  https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx

 

my house number isnt on the list (but all our neighbours are) the sales lady at BT Infinity said its probably because we are on cable and therefore arent registered. 

 

She didnt know how I could get registered or have any contact info to try & get connected

 

 

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Webby
Distinguished Sage
741 Views
Message 6 of 18

Re: Cannot get fibre, but all our neighbours can

Once a landline is active the various checkers will update within a week or two.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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davidc3
Contributor
735 Views
Message 7 of 18

Re: Cannot get fibre, but all our neighbours can

Ok, how would we get a landline active, as we are on virgin cable?

 

Do we just sign up for standard broadband?

 

Does this mean theres a chance we could get fibre once we are registered, as all our neighbours have it.

 

Sorry for my ignorance, but I have no way of asking anyone at openreach these questions

 

thank you

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
729 Views
Message 8 of 18

Re: Cannot get fibre, but all our neighbours can

Just place an order for a phone line from BT Retail, as a new customer. If you do it online, its usually cheaper.

 

See http://bt.custhelp.com/app/answers/detail/a_id/9398/~/how-can-i-order-a-new-bt-phone-line%3F

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davidc3
Contributor
722 Views
Message 9 of 18

Re: Cannot get fibre, but all our neighbours can

Thanks Keith

 

I'll do that, we already have a BT socket & line to the house, so that might make it cheaper

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
718 Views
Message 10 of 18

Re: Cannot get fibre, but all our neighbours can

There is no such thing as a BT line anymore. The lines are owned by Openreach, who supply most Service Providers. You may get a reduced installation charge.

 

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