Hello, we were on cable when BT upgraded our area to fibre, so we missed out (unknowingly) We now cannot afford Virgin - due to my wife giving up work for health reasons - and wish to change providers. The house was on cable when I moved here but has a BT phone socket. BT say there is fibre in the area but our house cannot connect. Our only option is copper, estimated at around 5mb/s (minimum 1.5mb/s)
Is there anything that can be done to get us connected to the fibre cabinet?
BT say they dont know
BT care (twitter) say they dont think so
There is no way of speaking to Openreach that I can find.
I worry that copper BB wont be fast enough as we use catch-up tv regularly
Any help would be appreciated
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
You may have to use the address and postcode if you do not have a working BT Retail phone number.
Please remember to edit out your phone number before you post the results.
The phone number checker didnt work
the address checker said this:
Your address has been successfully matched; however we cannot determine ADSL availability at this address. Please try the Telephone Number or Postcode Checker.
the postcode checker said this:
|For Postcode --- ---|
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Postcode only checks will not return any result for fibre services (FTTP, FTTC:VDSL and G.fast).
For all ADSL services, the stable line rate will be determined during the first 10 days of service usage.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Oct-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.
There is no dropdown menu to select the address from, on that form
but when I input the postcode here: https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx
my house number isnt on the list (but all our neighbours are) the sales lady at BT Infinity said its probably because we are on cable and therefore arent registered.
She didnt know how I could get registered or have any contact info to try & get connected
Ok, how would we get a landline active, as we are on virgin cable?
Do we just sign up for standard broadband?
Does this mean theres a chance we could get fibre once we are registered, as all our neighbours have it.
Sorry for my ignorance, but I have no way of asking anyone at openreach these questions
Just place an order for a phone line from BT Retail, as a new customer. If you do it online, its usually cheaper.
I'll do that, we already have a BT socket & line to the house, so that might make it cheaper
There is no such thing as a BT line anymore. The lines are owned by Openreach, who supply most Service Providers. You may get a reduced installation charge.